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Service Coordinator
2 months ago
Clearwater People Solutions Ltd is seeking a highly organized and detail-oriented Service Coordinator to join their coordination team. The successful candidate will be responsible for coordinating appointments for engineers within their region, considering travel time, engineer skill levels, and customer demand.
Key Responsibilities:- Efficiently arrange appointments for engineers, taking into account travel time, engineer skill levels, and customer demand.
- Handle high volumes of inbound and outbound customer queries related to appointment booking, via phone and email.
- Respond to general customer enquiries according to the requirements of customer contracts.
- Up to 2 years of experience in coordination/scheduling, desirable but not essential.
- Strong keyboard and personal computer skills.
- Excellent multitasking and problem-solving skills.
- Strong written and spoken communication skills.