Optical Customer Service Representative

1 month ago


Maghull, Sefton, United Kingdom Zest Business Group Full time
Job Title: Optical Assistant

We are seeking a highly motivated and organized Optical Assistant to join our Sales Order Processing team at Zest Business Group. As an Optical Assistant, you will play a crucial role in ensuring the smooth processing of orders from opticians, resolving queries, and providing technical information regarding frames and lenses.

Key Responsibilities:
  • Process orders from opticians via phone, fax, and email
  • Resolve queries in a timely, accurate, and consistent manner
  • Provide technical information regarding frames and lenses to opticians
  • Supply advice on the dispensing of glasses to resolve queries from practices
  • Build rapport with key clients
  • Deal with inbound calls/queries in a polite and efficient manner
  • Interact with the supply chain across relevant departments
Requirements:
  • Excellent knowledge of the Optical industry
  • Self-motivated and positive attitude to work
  • Ability to build good working relationships with clients
  • Organisation and attention to detail
What We Offer:
  • Monday to Friday, 9am to 5pm working hours
  • Salary between £20,000 to £24,000
  • Free parking
  • 24 days holiday plus bank holidays
  • Annual bonus

If you are a motivated and organized individual with a passion for the Optical industry, we encourage you to apply for this exciting opportunity.



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