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Administrative Support Specialist

2 months ago

Ferndown, Dorset, United Kingdom Dorset Clinical Commissioning Group Full time
{"Job Title": "Administrative Assistant", "Job Description": "

Detailed Job Description

As a key member of our team, you will provide administrative support to our healthcare operations. Your role will involve handling a high volume of calls, responding to inquiries, and providing excellent customer service to our patients and stakeholders.

Main Responsibilities



* Provide administrative support to our healthcare operations team
* Handle a high volume of calls and respond to inquiries in a timely and professional manner
* Provide excellent customer service to our patients and stakeholders
* Maintain accurate records and reports
* Collaborate with other teams to achieve our goals

Person Specification

Education & Qualifications

Essential Criteria

  • Good all-round education
  • Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways)

Previous Experience

Essential Criteria

  • Experience with dealing with the General Public
  • Experience using a telephone as a regular means of communication in a work environment.
  • Supervisory experience

Desirable Criteria

  • Experience in working in the voluntary or health sector

Skills, Knowledge, Abilities

Essential Criteria

  • Word Processing and IT skills
  • Geographical knowledge of Trust area.

Desirable Criteria

  • Knowledge of First Aid
  • Basic knowledge of anatomy

Personal Qualities/attributes

Essential Criteria

  • Good quality application - complete, legible, good spelling and grammar.
  • Ability to work shifts 24/7
  • Committed to continuous professional development and personal growth
  • Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery

Desirable Criteria

  • Car driver with access to own transport

Additional Requirements

Essential Criteria

  • Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
"}