Broadcast Video Test and Support Specialist

2 weeks ago

London, Greater London, United Kingdom Riedel Communications Full time
About Riedel Communications

Riedel Communications is a leading provider of live production tools in the media, sports, and entertainment sectors. Our company is divided into three business units: Product Division, Managed Technology & Riedel Networks.

Job Description

We are seeking a highly skilled Test and Support Expert to join our team. As a key member of our global Customer Success team, you will be responsible for in-house user acceptance testing of new hard- and software for Live video production solutions and appliance tools for video switching, replay, and slow motion.

Key Responsibilities
  • Develop, define, and execute release test cases and documentation in appropriate tools.
  • Document bugs in Jira and support our development teams with information.
  • Align explorative tests with the System Testing team and meet the needs of Pre- and After Sales Support, R&D, and Product management.
  • Test new hard- and firmware for broadcast and live event applications prior to market release.
  • Learn new technologies.
  • Prepare materials and conduct internal trainings to ensure support readiness of the Support teams.
  • Provide support to external and internal customers.
  • Occasional business trips.
Requirements
  • Successfully completed university studies or 2+ years of proven experience in a relevant market field, ideally in the (outside-) broadcast and entertainment market as a live production engineer.
  • Knowledge of baseband and IP-Video technology, video compression, and IP network technology.
  • Basic knowledge of Windows and Linux operating systems.
  • Practical experience in testing of new Hard- and Software.
  • Attitude of 'test-to-break' with a good balance of detail orientation and keeping business targets in focus.
  • Passion to educate others and share knowledge.
  • Precise work style with high self-pretention on quality.
  • Excellent communication skills.
  • Self-organized and capable to self-educate on new technologies.
  • Natural authority, sociable, and open personality.
  • Team player that fits the personality and basic setting of an international, medium-sized company.
  • Loyalty, reliability, and personal integrity.
  • Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills.
  • Spoken and Written English to a good level.
What We Offer
  • Life and Work balance through our flexible working time system.
  • Career booster with numerous individual development and training opportunities.
  • Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters.
  • Diverse offers through myEAP (e.g. help with childcare, care for relatives, offers for body & soul etc.).

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