Reception Team Leader
3 days ago
About the Role:
We are seeking a highly skilled and experienced Reception Supervisor to join our team at Arora Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Lead and manage the reception team to achieve high standards of customer service and efficiency.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure a smooth and efficient operation.
- Manage and resolve guest complaints in a professional and courteous manner.
- Ensure compliance with company policies and procedures.
What We Offer:
As a Reception Supervisor with Arora Group, you will receive a competitive salary, 28 days paid holiday, and a range of excellent benefits, including discounted hotel room rates, fantastic training and development opportunities, and unrivalled career progression prospects.
Requirements:
- Previous experience as a Reception Supervisor or Team Leader in a hotel environment.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Passion for delivering exceptional customer service and exceeding guest expectations.
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