Gateline Operations Manager

5 days ago


Newton Abbot, Devon, United Kingdom FirstGroup Full time
About the Role

The Gateline Team Leader will be responsible for leading a team of Gateline Assistants and delivering exceptional customer service with integrity and empathy to all customers.

Main Responsibilities
  • Manage, monitor, and develop a team of Gateline Assistants.
  • Deliver high-level customer service.
  • Assist with day-to-day operations of automatic ticket barriers.
  • Ensure Customer Security and respond to customer enquiries.
  • Inspect and issue tickets.
  • Address customer needs during service disruptions.
  • Maintain a professional appearance of the Gateline area.
Key Requirements
  • Provide exceptional front-line customer service.
  • Understand customer requirements and expectations.
  • Be a self-starter with a can-do attitude.
  • Confident decision-making.
  • Ability to work within guidelines.
  • Prioritize workload of others.
Minimum Requirements
  • Evidence of leadership within a team.
  • Cash handling experience.
  • Evidence of numerical ability.
  • Attention to detail.
  • Strong verbal and written communication skills.
  • A full UK driving license is advantageous but not compulsory.
Location and Working Pattern

This role is based in Newton Abbot Station. The role requires shift working, including weekends and bank holidays, with shift times between 06:00 – 22:30, 7 days a week on a rolling roster pattern.



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