Client Experience Coordinator

5 days ago


St Albans, Hertfordshire, United Kingdom Illuminate Recruitment Ltd Full time

We are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Illuminate Recruitment Ltd. This is a fantastic opportunity for an animal lover with exceptional customer service skills to take their career to the next level.

About the Role:

The successful candidate will be responsible for delivering exceptional client experiences, ensuring smooth clinic operations, and providing top-notch support to our veterinary team.

Key Responsibilities:

  • Deliver exceptional client experiences through warm and welcoming interactions.
  • Ensure smooth clinic operations, including appointment scheduling and client communication.
  • Provide top-notch support to the veterinary team, including assistance with client queries and concerns.
  • Maintain accurate and up-to-date client records.
  • Process payments and manage billing with accuracy and efficiency.

Requirements:

  • Animal Lover: A genuine passion for animals and their well-being.
  • People Person: Excellent interpersonal and communication skills.
  • Organised and Efficient: Strong multitasking abilities and attention to detail.
  • Tech-Savvy: Comfortable using computers, scheduling software, and managing digital records.
  • Problem Solver: Ability to think on your feet and gracefully handle challenging situations.
  • Team Player: Willingness to pitch in and help wherever needed.

What We Offer:

  • Furry Friends: Daily interaction with adorable pets.
  • Fantastic Team: A supportive and friendly work environment.
  • Growth Opportunities: Continuous learning and professional development.
  • Fun Atmosphere: We believe in working hard and having fun along the way.
  • Community Impact: Make a meaningful difference in the lives of pets and their owners.

Salary:

£25,000 - £30,000 per annum (dependent on experience).

This is a full-time position with a permanent contract, offering a competitive salary, excellent benefits, and opportunities for growth and development.



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