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Regional Facilities Manager

2 months ago

Uxbridge, United Kingdom Hawk 3 Talent Solutions Full time
Job Title: Regional Facilities Manager

Job Summary:

Hawk 3 Talent Solutions is seeking a highly experienced Regional Facilities Manager to lead the delivery of integrated facilities management services across a cluster of customer sites. As a key member of our team, you will be responsible for ensuring the consistent, safe, and profitable service delivery of all IFM services, while providing mutual support to business managers in other clusters/regions/contracts as needed.

Main Responsibilities:

  • Lead the Transition and Delivery of FM Services: Oversee the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
  • Ensure Smooth TUPE Transfer: Work with HR and incumbent suppliers to ensure a smooth transfer of the workforce, ensuring continuity of service provision.
  • Manage Continuous Improvement: Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services, identifying opportunities for cost reduction and/or quality improvement.
  • Attend Customer Project Meetings: Attend regular customer project meetings, in person or virtually as required, to report on service delivery and progress.
  • Ensure Compliance: Ensure compliance with all statutory and company policies and procedures, including Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Performance Reporting: Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Customer Relationship Building: Build, develop, and maintain close working relationships with customers to understand their needs and ensure timely delivery of these requirements.
  • Site Visits: Visit customer operations sites regularly, as required, to ensure service delivery standards are met.
  • Employee Management: Train, manage, develop, and motivate employees across all contracts to ensure consistency and delivery of standards.
  • Training and Development: Ensure all staff have the required competence to undertake their roles, liaising with managers to identify effective delivery of training and development programs.

Requirements:

  • Experience in FM Services: Experience in delivery of facilities management services (soft and hard).
  • Operations Management: Experience of managing operations at multiple sites.
  • Customer Engagement: History of positive customer engagement.
  • Commercial Awareness: Awareness of commercial mechanisms in Facilities Management outsourcing.
  • Cost Control: Experience in controlling costs and managing budgets.
  • Customer-Facing Environment: Experience of working in a customer-facing environment.
  • Requirements Scoping: Experience of scoping customer requirements and delivering against standards.
  • Operational Processes: Experience of working to and developing operational processes.
  • Health and Safety: In-depth knowledge of Health and Safety legislation.
  • Team Leadership: Experience of leading and managing teams and individuals.
  • HR Policies: Knowledge of HR policies and procedures.

Desirable Qualifications:

  • FM Technologies: Experience in the use of FM technologies (CAFM, CMMS, etc).
  • Project Management: Project management experience.
  • Asset Management: Knowledge of asset registration and asset management principles.
  • Data Interpretation: Capable of interpreting and accurately and clearly reporting data.

Benefits:

  • Pension Contribution: 7.5% Pension Contribution.
  • Car Allowance: £4,888 Car allowance.
  • Life Assurance: Life assurance x 4 Annual Salary.
  • Holiday Entitlement: 33 days paid holiday (incl. bank holidays), plus service days 1 day per year.
  • Additional Leave: The opportunity to purchase additional annual leave, up to a maximum of one week.
  • Cycle to Work Scheme: Company cycle to work scheme (subject to the satisfactory completion of a probation period).
  • Long-Service Awards: Long-service awards.
  • GEM Awards: Going the Extra Mile (GEM) awards.
  • Employee Assistance Programme: An Employee Assistance Programme.