Clinical Specialist
3 weeks ago
Boston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year.
We're at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in healthcare.
Field Clinical Specialist - Peripheral Intervention/Vascular - North UK & Ireland
As a Field Clinical Specialist at Boston Scientific, you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients, customers, and employees.
You will be part of an agile and high-performing team committed to advancing science for life.
Purpose Statement
The Field Clinical Specialist provides field/remote clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level.
Work is driven by customer demand and pre-planned support requirements.
The primary focus is on case support, using clinical expertise to influence customer usage of the full portfolio.
Key Responsibilities
- Provides field/remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
- Work is driven by customer demand and pre-planned support requirements.
- Attends cases face-to-face/remotely with customers and advises physicians on clinical attributes/techniques associated with products.
- Ensures timely collection and reporting of all required medical documentation pertaining to procedural device operation.
- Supports the team to achieve projected sales goals and increase sales revenues.
- Develops a deep understanding of hospital workflows and business relationships with hospital personnel to make new contacts in other departments and identify key decision-makers to facilitate future sales.
- Responds to complex customer needs and complaints regarding products and services by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
- Records customer information and activities in the company's CRM system, using the system as an alignment tool with other commercial roles.
- Provides education support on product usage and customer training.
What We're Looking For
- A passion for innovation and a desire to learn and develop.
- A hunger to succeed and excel.
- A growth mentality.
- Patient empathy and focus.
What We Can Offer
- An attractive benefits package.
- Inspirational colleagues and culture.
- A fast-growing and innovative environment.
- A team-oriented company culture.
- International opportunities.
- Excellent training and development programs.
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