Mid-Market Cyber Solutions Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom SnooprID Ltd Full time

About SnooprID Ltd:

We are a SaaS provider dedicated to delivering innovative cyber solutions that empower upper Mid-Market & Enterprise customers to achieve their goals.

This role requires a highly skilled and experienced professional to join our dynamic team in Europe, being based remotely out of the UK.

As a seasoned Mid-Market Cyber Solutions Manager, you will play a pivotal role in ensuring clients derive maximum value from their solutions.

The estimated salary for this position is up to £70K base (max) and 20% bonus.

The ideal candidate should have 5+ years of experience in Customer Success or Technical Account Management within the Enterprise B2B (SaaS) CyberTech industry.

You should also have a Bachelor's degree in Business, Marketing, or a related field.

  • Customer Relationship Management

You will be responsible for building strong relationships with key stakeholders across various accounts, serving as the primary point of contact for mid-tier/low end Enterprise customer engagements.

  • Product Utilisation

You will lead the ongoing CS process for new and expansion clients, ensuring a seamless transition and optimal product utilisation.

  • Data-Driven Decision Making

You will analyse customer data and usage metrics to identify trends, insights, and opportunities for improvement.



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