National Account Manager FM

3 weeks ago

Gloucester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Hays Specialist Recruitment Limited is seeking an experienced Facilities Manager to join our team. As a National Account Manager FM, you will be responsible for managing and developing key retail accounts, ensuring the delivery of high-quality Hard FM services.

Key Responsibilities
  • Oversee the delivery of services across the national portfolio, conducting regular meetings with key stakeholders to review and ensure value for money and service excellence.
  • Develop and nurture long-term relationships with client management and key stakeholders, focusing on delivering value and exceptional service in areas that matter most to them.
  • Foster a culture of continuous improvement within the facilities function by identifying and implementing enhancements to current practices, ensuring ongoing development and performance improvement throughout the contract duration.
  • Prepare and present monthly performance reports to clients in an agreed format at a senior level.
  • Ensure compliance with key statutory measures.
  • Support the Compliance and Quote Manager in executing a cohesive operations strategy that aligns with the business plan.
  • Identify opportunities to increase revenue with clients and develop associated plans.
  • Contribute to senior management decisions to ensure the strategic vision of operations within the organisation is achieved.
Requirements
  • Proven experience in account management within the facilities management sector, specifically Hard FM.
  • Strong understanding of retail environments and their unique requirements.
  • Excellent communication and interpersonal skills.
  • Proven ability to develop and implement strategic plans.
  • Strong analytical and problem-solving abilities.
  • Ability to travel nationally as required.
  • High-level account management experience within the FM sector, with a track record of managing operations or facilities maintenance for multi-site commercial building environments.
  • Proven track record of delivering continuous process improvement and developing performance improvement tools and processes.
  • Experience managing and motivating staff through periods of change and business growth.
  • Understanding of KPIs and performance management.
What We Offer
  • A salary of up to £50,000 per annum.
  • Car allowance and fuel card.
  • Bonuses related to contract performance.
  • A supportive and collaborative work environment and autonomy to manage the role in what you believe will be best.
  • The chance to work with leading retail brands.

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