AWS Technical Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Workonblockchain Full time
Job Description: As a AWS Technical Support Specialist at Workonblockchain, you will be responsible for providing top-notch IT support for hardware, software, and network issues. Your expertise in Windows, Mac, Microsoft 365, Azure, and network basics will enable you to troubleshoot complex problems efficiently.

In this role, you will set up and configure new workstations, including hardware and software installation and maintenance. You will also assist in managing user accounts, email, and access permissions. Additionally, you will maintain an IT asset inventory and ensure all devices are updated and functional. Furthermore, you will support backup, security, and disaster recovery procedures.

Key Responsibilities:
  • Provide first-line IT support for hardware, software, and network issues.
  • Set up and configure new workstations, including hardware and software installation and maintenance.
  • Assist in managing user accounts, email, and access permissions.
  • Maintain an IT asset inventory and ensure all devices are updated and functional.
  • Support backup, security, and disaster recovery procedures.
  • Escalate unresolved issues to second-level support or external vendors.

Required Skills and Qualifications:
  • Solid experience in IT support or helpdesk, including IT ticketing systems and remote support tools.
  • Experience with Windows and Mac, hardware troubleshooting, and Microsoft 365 administration.
  • Familiarity with network basics, cybersecurity best practices, and basic networking concepts.
  • CompTIA A+ or similar certifications, ITIL Foundation, and Microsoft Certified: Fundamentals (Azure, M365) are preferred.

Salary: $80,000 - $100,000 per year.
Benefits: Competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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