Digital Transformation Lead

4 weeks ago

Coventry, Coventry, United Kingdom Coventry Building Society Full time
About the Role

We are seeking a highly skilled Change Lead to join our Customer department and help shape the delivery of our digital first, human always ambition.

The successful candidate will lead and deliver large transformational change and process improvements that affect our digital customer channels, ensuring the objectives of the project/change are achieved within performance targets while maintaining a consistent high-quality customer experience.

This role will work closely with business stakeholders from across the society to advise and influence thinking and decision-making at senior leader level, based on expert knowledge of internal systems, processes, and external factors.

The ideal candidate will have solid change management experience in a Financial Services and/or digital environment, with a proven track record in participating or leading on digital projects.

They will have the ability to work within a structured project management delivery framework, including SCRUM/Agile methodologies, and possess strong leadership and influencing skills at all levels.

We are committed to equality and welcome applications from diverse candidates.

About You

  • You will have a strong understanding of digital transformation and change management principles.
  • You will be able to work collaboratively with cross-functional teams to deliver business outcomes.
  • You will have excellent communication and interpersonal skills.
  • You will be able to analyze complex problems and develop effective solutions.

What We Offer

We offer a competitive salary, a dynamic and supportive work environment, and opportunities for professional growth and development.

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