Housing Association Support Officer

5 days ago


Wakefield, Wakefield, United Kingdom Hays Business Support Full time
About the Role

We are seeking a highly skilled Customer Service Officer to join our team at Hays Business Support. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive community impact.

Key Responsibilities
  • Customer Service Excellence: Undertake tasks and duties to deliver a service that meets and exceeds customer expectations, adhering to company vision and values.
  • Team Contribution: Be an effective contributor to the overall performance of the team/service area, while supporting the overall organisational vision and values.
  • Policy Application: Apply policy and procedures to a discrete area of work, ensuring they meet organisational and customer needs.
  • Relationship Management: Maintain effective working relationships with external partners to align with organisational vision and values.
  • Compliance: Proactively ensure work is delivered in compliance with all relevant policies and legislation, including Risk Management, Data Protection, Equality & Diversity, Health & Safety, Financial Regulations, Safeguarding, Whistle-blowing Policy, Probity, and Professional Boundaries.
What We Offer
  • A supportive and collaborative work environment.
  • Opportunities for professional development and career growth.
  • The chance to make a meaningful impact on our community and customers.
Requirements
  • Proven experience in customer service within a housing association.
  • Strong communication and interpersonal skills.
  • Ability to apply policies and procedures effectively.
  • Commitment to maintaining high standards of compliance and ethical conduct.
  • A proactive and positive approach to problem-solving and teamwork.


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