Guest Services Ambassador
2 weeks ago
We are seeking a skilled and experienced Am Porter to join our team at Meliá Hotels International S.A. The successful candidate will be responsible for delivering exceptional guest experiences while maintaining a safe and healthy work environment. Key responsibilities include handling guest complaints, planning department operations, and ensuring compliance with hotel policies and procedures.
Job Description:
This role involves:
- Ensuring exceptional guest experiences while maintaining a safe and healthy work environment.
- Handling guest and customer complaints with precision and professionalism.
- Participating in department's Fire Training and Practices.
- Ensuring familiarity with Hotel's Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
- Planning, organizing, and monitoring day-to-day department operations aligning with Hotel's strategies.
Qualifications:
To succeed in this role, you will need:
- Driving license
- Ability to stand for long periods
- Passion for hospitality
- Knowledge of London
Our Benefits:
We offer our employees a range of benefits, including:
- 28 days' holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500
- Discounted dental and health cover
- Travel & Food discounts
- Personal Development programs
- Career growth opportunities
- High street discounts
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