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Customer Success Manager

2 months ago

London, Greater London, United Kingdom Careology Health Limited Full time

At Careology Health Limited, we're on a mission to revolutionize traditional cancer care by developing patient-first technology that's intuitive, connected, and easy to use. As our Bilingual Customer Success Manager, you'll play a crucial role in driving growth through excellent partnership and account management.

The Role

  • You'll be part of a team that's passionate about making a real difference in the world, delivering a world-class service, and building a company to be proud of.
  • With a strong analytical mindset and excellent communication skills, you'll manage and grow a portfolio of strategic partnerships, launching new partners, building relationships, and identifying expansion opportunities.
  • You'll contribute to our product feedback loop, working with colleagues across the business to build the best possible product for patients and clinicians.
  • Key Responsibilities
  • Manage and deliver project plans for each stage of deployment, providing comprehensive training, support materials, customer support, and regular meetings with contacts and key stakeholders.
  • Establish evaluation and reporting for each client to demonstrate usage, engagement, and satisfaction, highlighting clinical, operational, and financial benefits.
  • Work with clients to co-design how Careology is successfully introduced and embedded as part of the patient pathway and service design.
  • Share and report on client feedback, suggestions, or customer support issues to the Careology product team.
  • What We Offer
  • 24 days holiday + bank holidays.
  • Your birthday off work.
  • Private Medical Insurance (after probationary period).
  • Hybrid working model (Remote working combined with days in our central London office).
  • A group stakeholder pension plan.
  • Participation in our share options scheme (after probationary period).

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