IT Support Specialist
3 days ago
Job Description:
">We are seeking a skilled IT Support Specialist to join our team in Edinburgh. The ideal candidate will have a good technical background and experience in IT support and EPOS systems.
">About the Role:
">This is an excellent opportunity to work as a Technical Support Professional for one of our Third Sector clients. You will be responsible for investigating and resolving technical issues, both in person and remotely, and providing first-class customer service.
">Key Responsibilities:
">* Investigate and resolve technical issues using problem-solving skills and a customer-first approach
* Work closely with the EPOS team to provide configuration, support, and maintenance to the till system
* Provide first-class customer service and IT support to staff
* Maintain awareness of new and emerging technologies
Requirements:
">* Good technical background and previous experience in IT support and EPOS systems
* Knowledge of EPOS systems, ideally MIDAS (Swan Retail) or LS Retail
* Previous experience in a 1st or 2nd line support position is preferable
* Excellent communication skills, both written and verbal
Benefits:
">This role offers a competitive salary of up to £40,000 per annum and the opportunity to work with a fantastic organisation in Edinburgh.
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