Administrative Assistant
3 weeks ago
We are seeking a highly organized and detail-oriented Multi Services Assistant to join our team at Williams Lea Group Limited. As a Multi Services Assistant, you will provide exceptional customer service to our clients, perform administrative tasks, and support the Office, Team Leader, and Admin Support Manager.
Key Responsibilities:- Provide accurate and timely communication to clients and internal stakeholders
- Manage room and hospitality bookings, including setting up rooms
- Supervise and assist at events, including evening events as agreed
- Deliver an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Handle and administer closed files as requested
- Sort, scan, rename, and distribute incoming mail
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and complete any information required for billing or client charge back data
- Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
- Handle incoming and outgoing deliveries via courier - ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Deal with incoming hand deliveries from clients - ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
- Stationary ordering and delivering to specific areas of the office
- Administrative experience is essential
- Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
- Well presented with a professional manner
- Flexible, computer literate, and a quick learner
- Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
- Hands-on team worker
- High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops, and computers or household appliances
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
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