Emergency Care Assistant

2 weeks ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

About the Role

We are seeking a skilled and compassionate Emergency Care Assistant to join our Non-Emergency Patient Transport Service (NEPTS) team at Guy's and St Thomas' NHS Foundation Trust. As an Emergency Care Assistant, you will play a vital role in providing high-quality patient care and transportation services to our patients.

Key Responsibilities

  • Respond to urgent, special, and planned patient transfer requests, ensuring a continuous duty of care to patients.
  • Use advanced driving skills under blue light and normal traffic conditions to respond to emergency and routine calls.
  • Operate High Dependency vehicles and deliver a low acuity service to patients requiring urgent admission to acute care or transfer to a higher level of care.
  • Communicate with and manage patients, relatives, carers, and the public in a calm, sensitive, and professional manner, ensuring patient dignity and informed consent.
  • Use patient lifting equipment, such as stretchers, wheelchairs, carry chairs, and stair climbers, for the safe and efficient movement of patients in both domestic and hospital environments.

About Us

Guy's and St Thomas' NHS Foundation Trust is a leading healthcare provider, and our Non-Emergency Patient Transport Service is an essential part of our patient care delivery. Our team is dedicated to providing a high-quality hospital environment and experience for our patients, and we are committed to setting imaginative standards in the physical and built environment, improving support services, and fostering a patient-focused approach.

Requirements

  • Full clean driving licence held for at least one year
  • Driving licence must contain B1 category (driving vehicle up to 3500kg)
  • A minimum of two GCSEs (or equivalent) at grades A-C, including English Language or Literature, and Maths, or a Level 2 Functional Skills certificate or a Level 3 qualification in a healthcare-related subject

Desirable Qualifications and Experience

  • Emergency Care Assistant - FREC Level 4
  • CERAD Level 3 Emergency Response driving
  • On-the-road ambulance experience
  • Experience of working with the general public

Skills and Abilities

  • Effective verbal, listening, and written communication skills
  • Able to handle sensitive situations assertively and tactfully
  • Demonstrate the ability and commitment to providing high-quality patient care, appropriate to patient needs
  • Good interpersonal skills and ability to interact in a calm and professional manner
  • Understanding of vehicle and road safety issues
  • Respects and applies patient dignity and confidentiality at all times

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