Field Operations Manager

1 month ago


Ouseburn Newcastle upon Tyne, United Kingdom JLB Recruitment Ltd Full time
Job Title: Field Operations Supervisor

Join our team of experienced professionals in the field of automatic door technology and take on a challenging role as a Field Operations Supervisor.

About the Role

We are seeking a highly skilled and experienced Field Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the performance of our technicians, ensuring they have the necessary skills and knowledge to deliver exceptional service to our customers.

Key Responsibilities:

  • Conduct regular reviews of technicians' skills and performance to identify areas for improvement.
  • Develop and implement training plans to enhance technicians' skills and knowledge.
  • Conduct site-based audits to ensure compliance with health and safety regulations and company policies.
  • Provide technical support and guidance to technicians on customer and site escalations.
  • Collaborate with the training team to develop and deliver training programs.
  • Assist with estimating and general office-based tasks as required.
About You

We are looking for a highly motivated and experienced individual with a strong background in automatic door technology. You will have a proven track record of success in a similar role and excellent communication and interpersonal skills.

Requirements:

  • Significant experience as an Automatic Door Technician.
  • Full UK driving license and flexibility to work hours due to requirement to travel.
  • Experience in training, supporting, and mentoring technicians.
  • Positive, professional attitude with ability to understand and disseminate technical information clearly and effectively.
  • Ability to work without supervision and use initiative at all times.
What We Offer

We offer a competitive salary and benefits package, including:

  • Premium overtime rates.
  • Annual Performance Bonus.
  • Company van, tablet, power tools, and phone provided.
  • 25 days Annual Leave plus Bank Holidays.
  • Paid Birthday leave after 1 year's service.
  • Enhanced Parental pay.
  • Company Sick pay.
  • Life Assurance scheme.
  • Employee Assistance Program to support health and wellbeing.
  • Company Pension scheme with enhancement after 2 years' service.


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