IT Support Specialist
7 days ago
We are seeking an IT Support Technician to join our team at Pavers LTD. In this role, you will provide high-level, quality, and timely support to retail, head office, and warehouse personnel in line with KPIs and SLAs.
Key Responsibilities- Act as the first point of contact for retail support, including EPOS, Back Office, Tablets, and associated store infrastructure
- Build strong relationships with end users and members of the IT team
- Maintain the help desk including incidents, faults, service levels, and response, trends, resolutions
- Escalate incidents to the IT Service Desk Manager and other IT team members where appropriate
- Supporting the shop opening team, scheduling, provisioning, and undertaking new EPOS/Back Office installations
- Supply, commission, upgrade, and configure Hardware & Software as directed by the IT Service Desk Manager
- Document and maintain settings and configurations
- Support internal compliance including maintaining Software License Management, PCI Compliance, and Asset Management
- Previous IT Support experience or hold an IT related degree
- Troubleshooting, diagnostic or IT support skills
- Windows Server administration skills
- UK Driver's license is essential
Pavers LTD is a growing, highly profitable, independent family-run business with a strong balance sheet, employing over 1,800 people across our estate of circa 200 Stores, Head Office & Distribution Centre, and we remain acquisitive.
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