IT Support Specialist

7 days ago


York, York City, United Kingdom Pavers LTD Full time
Main Responsibilities

We are seeking an IT Support Technician to join our team at Pavers LTD. In this role, you will provide high-level, quality, and timely support to retail, head office, and warehouse personnel in line with KPIs and SLAs.

Key Responsibilities
  1. Act as the first point of contact for retail support, including EPOS, Back Office, Tablets, and associated store infrastructure
  2. Build strong relationships with end users and members of the IT team
  3. Maintain the help desk including incidents, faults, service levels, and response, trends, resolutions
  4. Escalate incidents to the IT Service Desk Manager and other IT team members where appropriate
  5. Supporting the shop opening team, scheduling, provisioning, and undertaking new EPOS/Back Office installations
  6. Supply, commission, upgrade, and configure Hardware & Software as directed by the IT Service Desk Manager
  7. Document and maintain settings and configurations
  8. Support internal compliance including maintaining Software License Management, PCI Compliance, and Asset Management
Requirements
  • Previous IT Support experience or hold an IT related degree
  • Troubleshooting, diagnostic or IT support skills
  • Windows Server administration skills
  • UK Driver's license is essential

Pavers LTD is a growing, highly profitable, independent family-run business with a strong balance sheet, employing over 1,800 people across our estate of circa 200 Stores, Head Office & Distribution Centre, and we remain acquisitive.



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