Heavy Goods Vehicle
1 week ago
In this role, you will play a key part in our Commercial Service Team as a professional and experienced HGV Service Advisor. Based in Bicester, we are seeking individuals with HGV and customer service experience within a commercial vehicle setting.
Job Summary:- You will deal with customer needs face-to-face and over the phone with a professional and friendly approach
- Work in Progress (WIP) control for the workshop will be your responsibility
- MOT and service scheduling tasks will be part of your daily routine
- You will update customers with vehicle progress, monitor all work to ensure it is completed by the required times, and report any likely delays to the customer
- You will clarify for the customer and workshop the basis for the repair, whether it's Retail / Warranty / Contract
- Promoting additional workshop services/repairs where applicable will be one of your key objectives
- You will identify and add parts to WIPs, ensuring everything runs smoothly
- You will check the account detail and level of credit left, obtain authorisation, and obtain order numbers from customers
- You will inform customers of outstanding campaigns and arrange for work to be completed
- The customer reception area must be maintained to a high professional standard at all times
- You will order/arrange sub-contract work, ensuring seamless communication with suppliers
- You will assist and develop parts sales, aiming to meet relevant targets
- Costing completed work and raising invoices will be your responsibility
- You will account for all cash, cheques, etc. received and ensure that all work done and parts used are charged to appropriate accounts
- Buiding rapport with all staff and customers is essential for success in this role
- You will maintain vehicle history and service records in an accurate, efficient, and timely manner in line with customer requirements and operator licence standards
- You will maintain invoice filing in an accurate, timely, and efficient manner
- Staying up-to-date with knowledge and training on all franchise requirements is crucial for this position
- You will undertake such other tasks as may reasonably be required
- You will enhance the image and reputation of Hunter Knight Recruitment Ltd while supporting its commercial interests
- Compliance with good health and safety practice, all statutory requirements, company policies, and standard procedures is vital
- Excellent customer service skills are a must
- Outstanding interpersonal, verbal, and written communications skills are necessary
- Proven organisational and administration skills are essential for success
- A proactive approach to work is expected
- You must be able to work to deadlines
- Problem-solving skills are a must
- Technical knowledge is required
- Analytical skills, including working with statistical and costing information, are necessary
- You must be able to work in a fast-paced environment and multitask both alone and as part of a team
- We offer multi-manufacturer training programmes
- We support desired career progression levels
- You will receive 30 days' annual leave, including bank holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday + Purchase Scheme (up to 3 days available to purchase)
- We have an Employer Statutory Pension Scheme
- You will get a free Class IV MOT per year
- We have Mental Health First Aiders on site
- A referral bonus of £1500 if you introduce technician friends
- We offer Paternity pay: Full 2 weeks' pay
- We have a Personal Accident Scheme & 2 x Death in Service Policy
- We have a Cycle to work scheme
- Free parking on site is available
- Working for a friendly family business like Hunter Knight Recruitment Ltd has many benefits
Estimated salary for this role is £45,000 - £65,000 per annum, depending on experience and qualifications.
Hunter Knight Recruitment Ltd offers a competitive salary and excellent benefits package.
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