Electrical Engineering Professional

4 days ago


Manchester, United Kingdom Osmose Full time
About the Position

We are seeking an Electrical Engineering Professional to join our team at Osmose. This is a remote-based position with opportunities for travel throughout North America.

Job Description

The Electrical Engineering Professional will support operational excellence with project planning and execution. They will use their technical knowledge and customer relationship skills to support internal IMCORP functions/stakeholders in Operations, Sales, and Engineering, as well as external assistance with clients. The successful candidate will be responsible for providing internal technical support to Operations and Sales, as well as external technical support to clients and prospective clients.

Responsibilities
  • Provide internal technical support to Operations and Sales
  • Provide external technical support to clients and prospective clients
  • Support Client Success Teams and Key Performance Indicator Improvements
  • Support new project startups to provide technical and process disciplines
  • Use science-based knowledge in IMCORP technology/services and sales process insight
  • Provide technical support to pre-project preparation, including technical review, document review, and feedback to client
  • Deliver training and coaching for new field associates on process, mitigation best practice, and safety
  • Respond to technical inquiries from customers
  • Provide technical support to IMCORP Engineering Services
  • Communicate to Engineering ideas for development and improvement
  • Investigate field events and determine root causes of technical performance
  • Provide Engineering Tech services on back-up basis, up to 20%
  • Develop technical documents such as application notes and technical bulletins
  • Conduct Accessory Performance Consultations
Requirements
  • Bachelor's degree or equivalent in related field
  • Certification as IMCORP Senior Field Engineer or Senior Field Supervisor
  • Availability for travel of up to 20% of time throughout North American continent
  • Valid driver's license, excellent driving record, and continuing ability to meet Department of Transportation requirements for drivers of commercial vehicles
  • In-depth knowledge of principles and practical applications of IMCORP technology/services
  • Intermediate-level skills in diverse business computer applications, including presentation, word processing, social media, database, spreadsheet, and communications applications
  • Customer needs assessment skills
  • Ability to professionally communicate with diverse clients with technical backgrounds in verbal and written forms
  • Personal presentation as a business professional
  • Ability to respond effectively to customer concerns, questions, and objections
  • Real-time decision-making and response skills
  • Problem-solving and data-based analysis skills
  • Presentation skills
  • Ability to promote enthusiasm for IMCORP services
  • Team leadership and influence skills
  • Training skills
  • Collaboration skills
  • Personal and team organizational skills
  • Ability to continuously learn about technical, sales, and customer-specific topics
  • Rigorous commitment to comprehensive safety assurance
  • Discipline in compliance with IMCORP policies, procedures, scripts, and plans

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