Front of House Supervisor

2 days ago


Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

About Us: The Carpenter Arms is a thriving pub located on Victoria Road in the heart of Cambridge, known for its welcoming atmosphere and exceptional customer service. As a member of our team, you'll be part of a close-knit group that values collaboration and mutual respect.

Our Benefits:
  • Competitive hourly salary: £14.00 - £16.00 per hour
  • 28 days holiday
  • Company Pension scheme
  • Retail and Beer discounts
  • Refer a friend Bonus
  • Meals on duty
  • Employee assistance programme
  • Benefits portal
  • Career development programme
  • A fun culture surrounded by a supportive team
  • A great working environment and great prospects

Your Role as Team Leader / Supervisor:

We're looking for an experienced Front of House Team Leader to lead our team in delivering exceptional customer experiences. In this role, you'll be responsible for:

  • Driving sales growth through effective customer engagement
  • Collaborating with kitchen staff to ensure seamless service delivery
  • Maintaining high standards of cleanliness and organization
  • Providing excellent customer service and resolving any issues promptly
  • Developing and implementing effective operational procedures

To succeed in this role, you'll need:

  • Previous leadership experience in a hospitality or customer-facing environment
  • Strong communication and interpersonal skills
  • The ability to work under pressure and prioritize tasks effectively
  • A results-driven approach and a commitment to excellence


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