Security and Customer Service Officer Nights

3 weeks ago


Peterborough, Peterborough, United Kingdom Savills Management Resources Full time
Job Title: Security and Customer Service Officer Nights

Job Summary:

The Security and Customer Service Officer Nights is responsible for ensuring the safety and security of the Queensgate Shopping Centre, Peterborough. This role requires a valid SIA Door Supervision license and the ability to work effectively in a customer-facing environment.

Key Responsibilities:

  • Carry out regular patrols of the Centre and Car Park, identifying and addressing any hazards or risks.
  • Support and assist the Mall Supervisor and senior Management in ensuring the safety of the public is always prioritised.
  • Manage emergencies and evacuations effectively, acting as the point of contact for tenants and emergency services.
  • Record incidents and accidents accurately, and escalate any identified hazards or maintenance issues to line management.
  • Ensure all contractors arriving on site adhere to site H&S procedures and company policy.
  • Provide an excellent level of customer service to site staff and visitors, ensuring the security, safety and well-being of all site staff, visitors, assets, and the premises.
  • Investigate and resolve customer complaints patiently and provide any necessary assistance.

Requirements:

  • Valid SIA Door Supervision license.
  • Not essential but an advantage to hold a valid SIA CCTV license.

Working Hours: 42 hours Ave. per week, Four on Four Nights, 1900-0700.

Salary: £11.72ph.

Please see our Benefits Booklet for more information.



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