Airfreight Operator

Job Title: Airfreight Operator

Job Summary: We are seeking an experienced Airfreight Operator to join our team at DP World Australia. As an Airfreight Operator, you will be responsible for managing the import and export of air freight, ensuring timely and efficient delivery of goods to our customers.

Key Responsibilities:

• Manage air freight imports and exports, including customs clearance and documentation
• Coordinate with airlines, forwarders, and other stakeholders to ensure smooth transportation of goods
• Monitor and audit files for compliance with company procedures and regulations
• Provide excellent customer service, responding to client inquiries and resolving issues in a timely manner
• Collaborate with the sales team to ensure accurate and timely invoicing
• Assist with account start-up, including liaison with sales and provision of required documentation
• Shipment irregularity handling, addressing and resolving as needed
• Provide clients with complete flight details to ensure proper flow of information
• Liaise with airlines to procure the best possible solutions for capacity and cost
• Prepare and execute customer quotations in a timely manner
• Liaise with DPW internal network and external partner agents to guarantee the best possible service assistance
• Act quickly upon possible emergency situations that may arise within the life of an air file
• Network with fellow operations colleagues to ensure proper support is given in case of workflow overload
• Maintain customer reports as required

Requirements:

• GCSE level or above
• At least 3 years of relevant and recent experience in freight forwarding air operations and customer service
• Freight forwarding experience is mandatory

What You Will Bring:

• Freight forwarding – solid and demonstrated working knowledge of the freight forwarding industry
• Execution driving skills – ability to drive strong execution of initiatives, ensuring that the countries get things right the first time through questioning, analysing, planning and follow-up
• Agile skills – ability to prioritise multiple tasks to meet various deadlines
• Computer skills – intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
• Analytical skills – strong analytical skills including ability to analyse numbers and attention to detail
• Communication – effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors
• Languages – you speak and write fluent English – additional languages are a bonus, but not a must

Employment is subject to the below:

• Ability to provide and obtain five years' full employment history and satisfactory references
• Subject to a DBS check
• The right to work in the UK
• Working within a regulated environment, subject to Aviation legislation

Compensation:

DP World offers exciting and challenging roles within a growing international organisation. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW. TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.