Scientific Support Specialist
3 weeks ago
The Scientific Support Specialist is a key member of our team at Revvity, providing timely and high-quality support to customers using our full portfolio of products.
Working as part of our highly experienced technical team, this role will use scientific expertise daily to guide customers through their full experimental journey, addressing pre-sales questions and inquiries, troubleshooting problems, and managing complaints in a fast-paced and dynamic work environment.
Key Responsibilities
- Provide scientific support by phone, email, and webchat to customers requesting product guidance and/or help troubleshooting experiments, with an emphasis on supporting English and Japanese conversations.
- Maintain up-to-date knowledge of our dynamic portfolio of products, solutions, and services.
- Effectively communicate with interdepartmental teams.
- Understand product applications, challenges, and strategies for good experimental design.
- Work with customersupport, R&D, and product management as part of troubleshooting activities.
- Support local and international field-based teams by answering scientific inquiries.
- Continually strive to improve soft skills to provide an outstanding customer experience.
- Assist in the preparation and review of technical documents and web content for new and existing products.
Qualifications
- MS or Ph.D. in Biological Sciences.
- Fluent in Japanese or Mandarin spoken and written.
- 1-2+ years hands-on practical experience in standard molecular and cellular biology techniques and procedures.
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