Customer Success Lead

1 month ago

London, Greater London, United Kingdom SenseOn Full time

About the Role

SenseOn is seeking a highly skilled Customer Success Lead to join our team. As a key member of our customer success team, you will be responsible for driving business value from SenseOn, maximising revenue retention, and proactively driving revenue expansion.

Key Responsibilities

  • Establish strong relationships with key customers, serving as their primary point of contact for strategic discussions, escalations, and feedback.
  • Proactively identify opportunities for upselling and cross-selling and work closely with Sales colleagues to qualify and help close.
  • Execute our comprehensive customer success strategy aligned with the company's goals and objectives across your assigned book of business.
  • Continuously track both product usage and sentiment metrics, and execute necessary steps to mitigate revenue risk.
  • Work closely with the sales team to ensure timely renewals and on opportunities for account expansion.

Requirements

  • Extensive proven experience in the Customer Success space (5+ years)
  • Ideally at least 2 years of experience within the Cyber Security industry, resulting in a strong understanding of cybersecurity concepts and technologies
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
  • Data driven with proficiency in CRM software and customer success platforms

What We Offer

  • Unlimited holiday allowance
  • Hybrid work
  • Bi-annual career progression review
  • Learning and development investment
  • Enhanced pension
  • Private healthcare with vitality offering rewards and discounts

About SenseOn

SenseOn is a leading provider of cybersecurity solutions. We are committed to designing and building the security architecture of the future, providing our customers with the most comprehensive defence against cybersecurity threats.

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