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Elevating Customer Experiences Specialist

2 months ago

Manchester, United Kingdom Remark Able Full time
At Remark Able, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Success Manager, you'll play a vital role in achieving this goal by developing and executing strategies that meet the evolving needs of our clients. With a strong focus on relationship-building, process optimization, and data-driven decision-making, you'll work closely with cross-functional teams to ensure seamless delivery of our SaaS product and services.

This is an exciting opportunity for a seasoned Customer Success professional to join our expanding team and contribute to our mission of becoming the leading provider of innovative SaaS solutions. If you're passionate about delivering outstanding customer experiences and driving business growth, we encourage you to apply for this challenging and rewarding role.

Key Responsibilities:
  • Develop and execute comprehensive customer success plans to drive business growth and increase customer satisfaction.
  • Build and maintain strong relationships with key stakeholders, including clients, sales teams, and other internal departments.
  • Optimize processes and procedures to improve efficiency, productivity, and customer engagement.
  • Utilize data analysis tools to inform decision-making and drive business outcomes.

Requirements:
  • 3+ years of experience in Customer Success or a related field within a SaaS environment.
  • Demonstrable track record of driving business growth, customer satisfaction, and retention.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Familiarity with CRM software and data analysis tools.
  • Possess a strong commercial acumen and ability to champion renewal conversations.

What We Offer:
  • A competitive salary of £52,500 per annum, plus a performance-related bonus.
  • 26 days' annual leave, plus bank holidays, and flexible working arrangements.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • An exciting and dynamic work environment with a talented team of professionals.