Head of Complaints Management
5 hours ago
We are seeking a highly skilled and experienced professional to lead our Complaints Management function. As a key member of our team, you will be responsible for ensuring that our customers receive the highest level of service and that their complaints are handled efficiently and effectively.
Key Responsibilities:- Develop and implement effective complaints handling processes and procedures to ensure compliance with regulatory requirements.
- Lead and manage a team of Complaints Handlers to ensure that customer complaints are resolved in a timely and satisfactory manner.
- Collaborate with internal stakeholders to identify and implement process improvements to enhance the customer experience.
- Develop and maintain relationships with external regulatory partners, including the FCA and Financial Ombudsman Service.
- Provide regular reporting and analysis to senior leadership on complaints trends and metrics.
- Ensure that all complaints are handled in accordance with our company's policies and procedures.
- Proven experience in a lead or management role within a regulated environment.
- Extensive knowledge of complaints handling and processing within a regulated environment.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- A competitive salary and bonus scheme.
- A comprehensive benefits package, including health insurance, pension scheme, and flexible working arrangements.
- Opportunities for career development and growth within the company.
- A dynamic and supportive work environment.
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Head of Complaints Management
7 days ago
Reigate, Surrey, United Kingdom Workingmums Full timeLead the Way in Complaints ManagementWe're seeking a seasoned professional to spearhead our Complaints Management function, driving excellence in customer relations and regulatory compliance. As a key member of our leadership team, you'll be responsible for developing and implementing strategies to enhance the customer experience, while ensuring adherence to...
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Head of Complaints Management
7 days ago
Reigate, Surrey, United Kingdom Workingmums Full timeLead the Way in Complaints ManagementWe're seeking a seasoned professional to spearhead our Complaints Management function, driving excellence in customer relations and regulatory compliance. As a key member of our leadership team, you'll be responsible for developing and implementing strategies to enhance the customer experience, while ensuring adherence to...
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Head of Complaints and Risk Management
1 week ago
Reigate, Surrey, United Kingdom esure Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to lead our Customer Relations teams and oversee our Ops Risk and Control Team. As the Head of Complaints and Risk Management, you will be responsible for creating a culture of continuous learning, reviewing and challenging processes, identifying improvements, conducting RCA and...
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Head of Complaints and Risk Management
2 weeks ago
Reigate, Surrey, United Kingdom esure Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to lead our Customer Relations teams and oversee our Ops Risk and Control Team. As the Head of Complaints and Risk Management, you will be responsible for creating a culture of continuous learning, reviewing and challenging processes, identifying improvements, conducting RCA and...
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Head of Complaints and Risk Management
2 weeks ago
Reigate, Surrey, United Kingdom esure Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to lead our Customer Relations teams and oversee our Ops Risk and Control Team. As the Head of Complaints and Risk Management, you will be responsible for creating a culture of continuous learning, reviewing and challenging processes, identifying improvements, conducting RCA and...
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Complaints Resolution Specialist
4 days ago
Reigate, Surrey, United Kingdom Fusion People Full timeJob Title: Complaints ManagerFusion People is seeking a skilled professional to join our team as a Complaints Manager. Our client is a leading emergency plumbing and heating company based in the UK, with a strong presence in Reigate and Basingstoke.The key aspect of this role is to support the Internal Operations Manager in managing the day-to-day...
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Complaints Resolution Specialist
4 days ago
Reigate, Surrey, United Kingdom Fusion People Full timeJob Title: Complaints ManagerFusion People is seeking a skilled professional to join our team as a Complaints Manager. Our client is a leading emergency plumbing and heating company based in the UK, with a strong presence in Reigate and Basingstoke.The key aspect of this role is to support the Internal Operations Manager in managing the day-to-day...
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Complaints Team Lead
2 weeks ago
Reigate, Surrey, United Kingdom Fusion People Ltd Full timeJob Title: Complaints Team LeadJob Summary:The Complaints Team Lead will play a crucial role in supporting the Internal Operations Manager in managing the day-to-day complaints / customer service function. This includes handling incoming 'expressions of dissatisfaction' and written complaints, as well as managing a team of Complaint Administrators.Duties &...
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Complaints Team Lead
2 weeks ago
Reigate, Surrey, United Kingdom Fusion People Ltd Full timeJob Title: Complaints Team LeadJob Summary:The Complaints Team Lead will play a crucial role in supporting the Internal Operations Manager in managing the day-to-day complaints / customer service function. This includes handling incoming 'expressions of dissatisfaction' and written complaints, as well as managing a team of Complaint Administrators.Duties &...
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Complaints Team Lead
2 days ago
Reigate, Surrey, United Kingdom Fusion People Ltd Full timeJob Title: Complaints Team LeadLocation: ReigateSalary: £28,000 per annumReporting to: Internal Operations ManagerFusion People Ltd is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company, they carry out circa 8,000 home visits per month, varying from minor repairs to extensive installation works. With offices in Reigate...
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Complaints Team Lead
2 days ago
Reigate, Surrey, United Kingdom Fusion People Ltd Full timeJob Title: Complaints Team LeadLocation: ReigateSalary: £28,000 per annumReporting to: Internal Operations ManagerFusion People Ltd is a leading emergency plumbing and heating company based in Reigate, Surrey. As a company, they carry out circa 8,000 home visits per month, varying from minor repairs to extensive installation works. With offices in Reigate...
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Customer Service Manager
2 weeks ago
Reigate, Surrey, United Kingdom Fusion People Ltd Full timeJob SummaryThe Complaints Team Lead will support the Internal Operations Manager in managing the day-to-day complaints/customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints.Duties & ResponsibilitiesLead a team of 2 Complaints Administrators - their abilities, productivity, and career progressionManage...
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Head of Lettings and Property Manager
2 weeks ago
Reigate, Surrey, United Kingdom Worth Recruiting Full time £50,000Job DescriptionJob Title: Head of Lettings and Property ManagerCompany: Worth RecruitingLocation: Remote/OfficeJob Type: Permanent, Full TimeSalary: OTE £50kAbout the RoleWe are seeking an experienced and dynamic Head of Lettings and Property Manager to join our team at Worth Recruiting. As a key member of our property recruitment team, you will be...
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Head of Lettings and Property Manager
2 weeks ago
Reigate, Surrey, United Kingdom Worth Recruiting Full time £50,000Job DescriptionJob Title: Head of Lettings and Property ManagerCompany: Worth RecruitingLocation: Remote/OfficeJob Type: Permanent, Full TimeSalary: OTE £50kAbout the RoleWe are seeking an experienced and dynamic Head of Lettings and Property Manager to join our team at Worth Recruiting. As a key member of our property recruitment team, you will be...
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Head of Procurement
4 days ago
Reigate, Surrey, United Kingdom Beaumont Select Ltd Full timeHead of Buying - FoodWe are partnering with a well-established Food business to recruit a newly created role as Head of Buying - Food within their global purchasing operations.The company has been supplying to the UK's major supermarkets for over 45 years, and as the Head of Buying, you will be responsible for leading the sourcing and negotiation on the...
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Head of Procurement
4 days ago
Reigate, Surrey, United Kingdom Beaumont Select Ltd Full timeHead of Buying - FoodWe are partnering with a well-established Food business to recruit a newly created role as Head of Buying - Food within their global purchasing operations.The company has been supplying to the UK's major supermarkets for over 45 years, and as the Head of Buying, you will be responsible for leading the sourcing and negotiation on the...
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Head of Lettings and Property Management
1 week ago
Reigate, Surrey, United Kingdom Worth Recruiting Full time £50,000Job DescriptionJob Title: Head of Lettings and Property ManagementJob Type: Full-timeIndustry: Estate Agency and Property ManagementCompany: Worth RecruitingAbout the Role:We are seeking an experienced and dynamic Head of Lettings and Property Management to join our team at Worth Recruiting. As a key member of our property management division, you will be...
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Head of Lettings and Property Management
1 week ago
Reigate, Surrey, United Kingdom Worth Recruiting Full time £50,000Job DescriptionJob Title: Head of Lettings and Property ManagementJob Type: Full-timeIndustry: Estate Agency and Property ManagementCompany: Worth RecruitingAbout the Role:We are seeking an experienced and dynamic Head of Lettings and Property Management to join our team at Worth Recruiting. As a key member of our property management division, you will be...
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Head of Lettings and Property Management
2 weeks ago
Reigate, Surrey, United Kingdom Worth Recruiting Full time £50,000Job DescriptionJob Title: Head of Lettings and Property ManagementJob Type: Full-timeIndustry: Real Estate and Property ManagementCompany: Worth RecruitingAbout the Company: Worth Recruiting is a leading provider of recruitment services to the property industry, specializing in roles such as estate agency, lettings, commercial property, surveying, property...
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Head of Lettings and Property Management
2 weeks ago
Reigate, Surrey, United Kingdom Worth Recruiting Full time £50,000Job DescriptionJob Title: Head of Lettings and Property ManagementJob Type: Full-timeIndustry: Real Estate and Property ManagementCompany: Worth RecruitingAbout the Company: Worth Recruiting is a leading provider of recruitment services to the property industry, specializing in roles such as estate agency, lettings, commercial property, surveying, property...