Rail Operator 2 Supervisor

1 month ago

Richmond, Greater London, United Kingdom FirstGroup Full time
About the Job

We are seeking a highly skilled and dedicated individual to join our team as a Rail Operator 2 Supervisor. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our rail services.

Key Responsibilities
  • Provide cover for a variety of shifts as and when required, including covering shifts at other local stations when needed.
  • Ensure personal safety and that of others, including visitors and contractors, at all times.
  • Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
  • Provide a safe, courteous and helpful service at all times.
  • Provide a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.
  • Undertake emergency procedures and implement evacuation procedures when required.
  • Carry out duties as directed by Duty Station Manager.
  • Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Station Manager incidents of delays to services.
  • Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.
  • Maintain security of the station premises during your booked time of attendance.
  • Act impartially in accordance with RSP/TSA requirements when serving customers.
  • Carry out Winter Precautions as per Local Instructions.
  • Additional tasks as specified by the local manager and Station Supervisor.
Requirements
  • Able to travel to your location of work within 60 minutes, for all shift times.
  • Good general education.
  • Strong customer focus.
  • Good interpersonal skills.
  • Team leadership ability.
  • Resilience.
  • Supervisory experience is desirable.
  • Able to distinguish colours with normal colour vision.
Working Pattern

You will be working an average of 37 hours across 5 days per week. As this is a GPR position, you could be required to work early, lates or nights on any day of the week. As a General Purpose Relief, you will be covering a wide range of shifts including Sundays and Nights across the Metro Region. Turns of duty can vary in length from 7h 24m to 9h 15m. 0515 to 1239 is the earliest start, 1345 to 2300 is the latest finish while Nights can be 2130 to 0645.

The Reward

In return, we offer a competitive salary and a variety of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employees.
  • Free leisure travel for spouse/partner and dependants (criteria dependent).
  • 75% discount on many other train operating companies.
  • Full training and support with development.
  • Large range of exclusive retail offers.
  • Excellent pension scheme.

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