Senior Operations Manager

2 weeks ago


Colchester, Essex, United Kingdom Frasers Group Full time

Job Title: Assistant Manager


Role Overview:


As a key member of the team at Frasers Group, the Assistant Manager plays a vital role in driving the success of the gym. This role requires a dynamic and ambitious individual who can lead by example, inspire the team, and deliver exceptional results.


Key Responsibilities:



  • Represent Everlast Gyms as an ambassador for fitness, embodying the brand's values and principles.
  • Demonstrate elevated ways of working, setting a high standard for the team and driving collective excellence.
  • Drive all revenue lines from membership sales to product sales, aiming to achieve overall profitability of the gym.
  • Effectively manage controllable costs, such as stock orders and cleaning supplies, to eliminate wastage and overspend.
  • Lead by example on reception and the gym floor, delivering exceptional member experiences and enhancing every visit.
  • Ensure central processes like FUNDAMENTALS, ASCEND, and MOVE are followed to the highest level, consistently delivering high-quality results.
  • Drive collective buy-in to national focuses and incentives, championing the brand's initiatives and values.
  • Lead the recruiting, monitoring, training, and onboarding of new team members, ensuring they are equipped to meet the highest standards.
  • Deliver honest, constructive feedback to support team members in achieving their potential and challenging them daily.
  • Report facilities and maintenance-related issues in accordance with best practice guidelines, ensuring a safe and clean environment for members.
  • Be resilient and agile, reacting to challenging situations and finding solutions to drive success.
  • Effectively manage all policies and procedures, including Health and Safety, pool plant operations, and ensuring consistently high standards of cleanliness and presentation at all times.

Qualifications and Skills:



  • Possess a passion for health, fitness, and wellness and be qualified to Level 2 in fitness (desirable).
  • Demonstrate strong leadership qualities, adaptability in communication and management style, and a positive, solutions-driven mindset.
  • Be a member champion, with exceptional interpersonal skills, and driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role.
  • Show flexibility in working hours and location to support the needs of the business, including weekends and Bank Holidays when required.

About Us:


At Frasers Group, we're committed to delivering exceptional experiences for our members and team members alike. If you're passionate about fitness, leadership, and driving excellence, we'd love to hear from you.


Want to know more about our brand and what it's like to work with us? Please visit our LinkedIn page to discover the latest news, initiatives, and company updates.


As a member of the Frasers Group team, you'll have the opportunity to shape your career, develop your skills, and make a real impact on the business. If you're ready to take the next step in your career and join a dynamic team of like-minded individuals, apply now and become part of our vibrant community.


At Frasers Group, we believe in living and breathing our principles: Think without limits, Own it and back yourself, and Be relevant. If you share these values and are passionate about driving excellence, we'd love to hear from you.



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