Hotel Receptionist

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Premier Inn in Bicester. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

• Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
• Manage the front desk operations, including check-in, check-out, and room assignments.
• Process payments, handle guest complaints, and maintain accurate records.
• Collaborate with the housekeeping team to ensure rooms are prepared and ready for guests.
• Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

• Competitive hourly rate
• Guaranteed 20 hours per week, with shifts from 7am to 3pm or 3pm to 11pm, including weekends
• Opportunities for career growth and development within our business
• Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants
• Pension and saving schemes
• Discounts on shopping, utility bills, travel, cinema trips, and more
• Complimentary Premier Inn breakfast for 2

About Us:

At Whitbread, we believe in creating a workplace that is inclusive and welcoming to everyone. We are committed to diversity and equal opportunities, and we encourage applications from under-represented groups. If you have a disability or require adjustments to your working hours, please let us know.