UK Risk Office Coordinator

3 days ago


Beeston, United Kingdom Capital One - UK Full time
About This Opportunity:

This is an exciting opportunity to join our Consumer Duty and Customer Outcome Testing team as a Risk Management Specialist. As a key member of the team, you will play a vital role in overseeing governance within customer-focused forums and ensuring we focus on key areas as a business.

You will work closely with the business to ensure that consumer committee and forum materials are captured, reviewed, and challenged where applicable. You will also support the facilitation of key Consumer Duty governance committees and play a core role in the ongoing programme of governance improvement across the Risk Office and wider business.

About the Role:

This is a permanent position based in our Nottingham offices, with a hybrid working model offering flexibility to work from home or our offices three days a week.

The ideal candidate will have experience in risk management, internal risk management, and stakeholder management. They should be able to analyse qualitative and quantitative data, collaborate with different stakeholders, and partner within and beyond the team.

Responsibilities:

The responsibilities of this role include:

  • Partner with the business to ensure consumer committee and forum materials are captured, reviewed, and challenged where applicable.
  • Support the facilitation of key Consumer Duty governance committees.
  • Play a core role in the ongoing programme of governance improvement across the Risk Office and wider business.
  • Review insights identified across multiple sources and highlight any key themes that are consistent across these or relevant issues identified in single tests.
Salary and Benefits:

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience. We also offer a range of benefits, including high performers with strong career progression opportunities, immediate access to our core benefits, and flexible benefits such as season-ticket loans and cycle to work scheme.

Requirements:

To be successful in this role, you will need:

  • A good understanding of customers, customer regulation, and Consumer Duty.
  • Proven experience in analysing qualitative and quantitative data and summarising findings into key insights.
  • Great stakeholder management skills and ability to collaborate and influence a wide range of different people.
  • Meticulous attention to detail ensuring thoroughness and accuracy when completing presentations and reports.
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