UK Mortgage Servicing Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom ColCap Full time
About the Position

We are seeking a highly skilled Mortgage Portfolio Administrator to join our team at ColCap UK. As a key member of our mortgage servicing team, you will play a critical role in supporting our Director of Servicing in achieving our goals of managing a profitable mortgage portfolio with good customer outcomes.

Key Responsibilities:
  • Manage the Coral servicing platform, ensuring customer requests are dealt with efficiently and effectively in accordance with strict SLA's and task flows.
  • Engage directly with regulated loan customers, providing exceptional customer service and support in accordance with MCOB and Consumer Duty principles.
  • Collaborate with our UK servicing team in Manila and the wider ColCap team in Australia to maintain strong relationships with key stakeholders.
  • Conduct Investigations and draft complaint final responses in accordance with regulatory and ColCap SLA's.
  • Work closely with the Servicing Manager to develop and maintain the Primary and Special Servicing manuals, ensuring they remain up-to-date with prevailing UK laws and regulations.
About You

To be considered for this role, you will need:

  • Significant experience in customer servicing, ideally in a mortgage or financial services context.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and external stakeholders.
  • A proven track record of delivering high-quality results in a fast-paced environment, with a strong focus on customer satisfaction.
  • MCOB, Consumer Duty, and PS24/2 knowledge would be highly beneficial, as would experience in building policies, processes, and procedures.
  • Intermediate/Advanced Excel skills, with securitisation knowledge also desirable.

Estimated Salary: £50,000 - £60,000 per annum.


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