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Deputy Manager

2 months ago


Northampton, Northamptonshire, United Kingdom Tenpin Ltd Full time
About the Role

We are seeking a highly motivated and experienced Deputy Manager to join our team at Tenpin Ltd. As a Deputy Manager, you will play a key role in ensuring the smooth operation of our entertainment centers, providing exceptional customer service, and leading a team of dedicated staff.

Key Responsibilities
  • Operational Excellence: Manage daily operations of the center, ensuring that all aspects of the business are running efficiently and effectively.
  • Customer Focus: Create a customer-centric culture, ensuring that every customer has a memorable and enjoyable experience.
  • Team Leadership: Lead the team by example, fostering a positive and collaborative work environment, and providing guidance and support to staff members.
  • Business Development: Support the General Manager in driving sales and profits, identifying opportunities for growth and improvement.
  • Compliance: Ensure that all policies and procedures are followed, maintaining a high level of compliance and integrity.
Requirements
  • Management Experience: Minimum 1 year of management experience in the leisure, hospitality, or retail industry.
  • Customer Service: Passionate about delivering exceptional customer service and creating a customer-focused culture.
  • Leadership Skills: Proven ability to lead and develop large teams, with a strong focus on collaboration and communication.
  • Personal Qualities: Determined, enthusiastic, patient, ambitious, and eager to progress.
What We Offer
  • Industry-Leading Bonus Scheme: A competitive bonus scheme that rewards your hard work and dedication.
  • Generous Holiday Allowance: 33 days holiday, including Bank Holidays, to ensure you have time to relax and recharge.
  • Enhanced Benefits: Enhanced maternity, paternity, and adoption leave, as well as a range of other benefits to support your well-being.
  • Professional Development: Opportunities for career development and advancement, with a focus on helping you grow and succeed.
Why Tenpin?

We are a dynamic and innovative company that values great people and offers a range of benefits and opportunities for growth. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team, we would love to hear from you.