Customer Experience Manager

3 weeks ago

London, Greater London, United Kingdom Intuit Inc. Full time
Customer Success Manager

At Intuit Mailchimp, we're on a mission to empower small businesses to grow their brands and companies. As a Customer Success Manager, you'll play a critical role in helping our customers achieve their marketing goals.

Key Responsibilities
  • Engage with customers through virtual and in-person interactions, building strong relationships and driving customer satisfaction.
  • Manage customer accounts, monitoring health and creating risk mitigation plans as needed.
  • Develop and share best practices with team members to improve processes, quality, effectiveness, and efficiency.
  • Partner with cross-functional teams to 'solve for the customer,' including onboarding, upselling, and contract renewals.
  • Understand technical roadblocks and recommend solutions to overcome them.
Requirements
  • 3+ years of experience in a client-facing/account management role, with at least 2 years of managing a dedicated book of business.
  • Fluent in English, Spanish, and Italian.
  • Strong negotiation skills, comfortable navigating financial conversations and dealing with cancellations.
  • Excellent phone, written, and verbal communication skills.
  • Experience with SaaS and marketing automation software is a plus.
  • Some travel required (up to 15%).

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