Service Operations Manager

7 days ago


Newark on Trent, United Kingdom Future Prospects Group Ltd Full time

Job Summary:

The Future Prospects Group Ltd is seeking a Service Operations Manager to join their team. This is a fantastic opportunity to work for a global manufacturing company, ensuring the reliability, integrity, and efficiency of their IT infrastructure and backup systems.

Responsibilities:

  • Manage and monitor backup systems, troubleshoot issues, and coordinate with 2nd line and 3rd Line Technicians to ensure the integrity of backup media.
  • Monitor infrastructure and provide 1st support while maintaining Azure and Microsoft 365 systems.
  • Schedule changes using JAMs scheduler, including managing RAS (ERP System).
  • Application and system management, learning, and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX).
  • Maintain document management systems.

Requirements:

  • ITIL Qualifications or certification.
  • Technical knowledge of backup and recovery systems, including Tivoli Storage Manager, Backup Exec, Azure, and SQL.
  • Knowledge of infrastructure monitoring tools (e.g., vCenters, Storage Insights) and cloud platforms (e.g., Azure, M365).
  • Ability to resolve technical issues related to infrastructure monitoring, data recovery, and cloud services.
  • Ideal 2+ years in a similar role.

What We Offer:

  • Competitive salary of £26,000 to £28,000 per annum, plus benefits.
  • 33 days holiday, including bank holidays.
  • Pension scheme.
  • Opportunity for hybrid working.
  • Free on-site parking.


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