Airport Marketing Strategy Manager

1 day ago


Hounslow, Greater London, United Kingdom Heathrow Airport Full time

As a key member of the Heathrow team, you will have the opportunity to drive passenger growth, engagement, and revenue for the airport and Heathrow Express. This role requires collaboration with colleagues in the Customer Team as well as the wider business to develop marketing strategies and execute campaigns across Terminals. You will lead campaigns and opportunities across various products and services to drive awareness & revenue and work with operational teams to create an airport environment which provides service and sales support information for passengers.

The responsibilities include:

  • Driving commercial results through the planning and delivery of marketing campaigns for key commercial stakeholders including Retail, Aviation, Transportation, and Heathrow-owned products and services.
  • Working with cross-functional internal teams and external partners to successfully execute multi-channel integrated brand and marketing initiatives that drive awareness, growth, revenue, and positive sentiment.
  • Building and maintaining effective agency relationships (creative & media agencies) for the development of campaigns, signage, service information, and asset production.
  • Owning the briefing process, delivery, and success measurement of integrated campaigns including KPI setting and production of post-campaign reports and analysis.
  • Delivering on-airport visual signage and communications which enhance passenger experience, minimising disruption during change and conveying Heathrow's brand and service values.

This role offers a competitive salary of approximately £80,000 - £100,000 per annum, depending on experience, plus excellent benefits, including performance-based annual bonuses and our longer-term Share in Success Bonus plans. We also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance, and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too.



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