Global Response Operations Manager

1 month ago

London, Greater London, United Kingdom TikTok Full time

About the Team

TikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring a safe, welcoming, and enjoyable experience for our merchants, creators, and community. Our mission is to provide world-class service and experience for customers, sellers, and creators.

Job Summary

We are seeking a highly skilled Global Response Operations Manager to join our team. As a key member of our GNE team, you will play a critical role in building and operationalizing business-critical processes that enable TikTok Shop to keep our platform safe, secure, and in compliance with laws.

Key Responsibilities

  1. Manage cross-domain e-commerce policy escalations from start-to-end, drive cross-functional stakeholder consensus, and conduct root-cause analyses to improve GNE's e-commerce risk prevention and risk management capabilities.
  2. Develop subject matter expertise across TikTok e-commerce infrastructure, policies, products, tools, systems, and data to enable efficient identification & resolution of time-critical and cross-domain problems related to TikTok's sellers, creators, and community.
  3. Create and improve frameworks & processes for e-commerce emergency/escalation management, collaborating with cross-functional stakeholders to implement scalable & sustainable solutions.
  4. Conduct regular monitoring of key performance metrics and escalations trends to produce actionable data-driven insights, delivering feedback to drive improvements to TikTok's e-commerce policies, processes, systems, and products, mitigating future risk to our customers and users.
  5. Navigate legal and regulatory frameworks relevant to identity verification for sellers & creators, moderation for product listings and e-commerce content, and other platform governance processes to ensure compliance with applicable regulations in executing external responses.

Requirements

  1. 3+ years experience in risk investigations/operations and policy/process development, preferably in an online operations, trust & safety, consulting, business analytics, or intelligence research environment.
  2. Experience in and/or demonstrable knowledge of e-commerce legal/regulatory/safety risk management, incident/crisis management, public relations, or public policy.
  3. Experience solving cross-functional problems, analysing and translating data to make recommendations and drive actionable business decisions. Data interpretation is required in this role.
  4. Proven ability to make important and high-quality decisions independently and multi-task in rapidly-evolving high-pressure situations.
  5. Strong communication, training, and presentation skills.
  6. Flexibility with global working hours, as well as availability for public holiday and weekend shifts.

Preferred Requirements

  1. Understanding of global & regional e-commerce regulations, and online content safety issues are a plus.
  2. Proficiency with SQL or Excel is a plus.

  • Global Response Operations Manager

    1 month ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video. Its global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.About the TeamTikTok Shop's Governance & Experience (GNE) team is a global team responsible for ensuring that our platform...

  • Global Operations Manager

    2 days ago

    London, Greater London, United Kingdom Citigroup Global Markets Limited Full time

    Citigroup Global Markets Limited is a leading financial services company that is constantly evolving to meet the changing needs of our clients. As a Global Operations Manager, you will play a critical role in shaping the future of our organisation.We are currently undergoing a major transformation, and we need talented professionals like you to help us...

  • Business Operations Manager

    2 months ago

    London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...

  • Senior Global HR Operations Manager

    6 days ago

    London, Greater London, United Kingdom Paramount Global Full time

    Job SummaryWe are seeking a highly skilled Senior Global HR Operations Manager to join our team at Paramount Global. The successful candidate will be responsible for leading the coordination of HR Administration, Master Data Management, and Compliance activities across multiple countries.This is a key role that requires a credible and inspiring leader who...

  • Global Response Operations Manager, TikTok

    4 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleTikTok is seeking a Global Response Operations Manager to join our Governance & Experience (GNE) team. As a key member of this team, you will be responsible for ensuring the safety and security of our platform for merchants, creators, and users worldwide.Key ResponsibilitiesManage cross-domain e-commerce policy escalations from start-to-end,...

  • Global Relocation Operations Manager

    4 weeks ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

    This leadership role within the VIP services division at Alchemy Global Talent Solutions Ltd. is focused on delivering exceptional relocation, destination services, and global mobility support to our Executive Tier clients.Key Responsibilities:Oversee a dedicated team of global relocation specialists to ensure top-tier delivery of VIP relocation and global...

  • Global Operations Director

    6 days ago

    London, Greater London, United Kingdom Global Processing Services Full time

    We are seeking an experienced Global Operations Director to lead the day-to-day running of our Global Operations team. This role will be responsible for overseeing fraud and card operations, reporting directly into the Chief Operating Officer.Data & ReportingUtilize data to drive decision-making, develop new approaches, evaluate platform performance, and...

  • Head of Global Sports Operations

    4 weeks ago

    London, Greater London, United Kingdom Global Sports Full time

    Are You a Sports Operations Expert?We're looking for a highly skilled Head of Events to join our team at Global Sports, a leading provider of travel and hospitality services for sports enthusiasts. In this pivotal role, you will be responsible for overseeing the delivery of premium sports experiences, ensuring seamless execution and exceptional customer...

  • Global Mobility Operations Manager, EMEA

    6 days ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    About Alchemy Global Talent SolutionsAt Alchemy Global Talent Solutions, we are committed to delivering exceptional relocation services that meet the unique needs of our clients. As a leading provider of global mobility solutions, we strive to provide tailored support to individuals and families relocating worldwide.Job Title: Global Mobility Operations...

  • Global Mobility Operations Manager

    1 week ago

    London, Greater London, United Kingdom Publicis Re:Sources Global Full time

    Job OverviewWe are seeking a seasoned Global Mobility Senior Associate to join our team at Publicis Re:Sources Global. This role is an excellent opportunity for someone looking to take their career to the next level in international assignment management.The successful candidate will be responsible for providing administrative support to the Global Mobility...

  • Global Warehouse Operations Lead

    6 days ago

    London, Greater London, United Kingdom pladis Global Full time

    Job Overviewpladis Global is seeking a highly skilled and experienced Warehouse Team Manager to join our team. As a key member of our operations department, you will be responsible for leading a team of warehouse and production staff to ensure the smooth running of our facilities.Key Responsibilities:Team Leadership: Develop, manage, and lead a...

  • Global Event Logistics Manager

    1 week ago

    London, Greater London, United Kingdom MOI Global Full time

    About the Role:We are seeking a skilled Global Event Logistics Manager to join our team at MOI Global.This is an exciting opportunity to work on large-scale corporate and technology events, ensuring smooth operational and logistical delivery. As a key member of our team, you will support the development of operational plans, manage event timelines,...

  • Global Translation Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Humankind Global Recruitment Full time

    Job OverviewWe are partnered with an innovative IT consultancy based in London, leading advisors in their industry by creating lasting value for their clients.The Global Translations Services Team is seeking a new executive position to cover new business growth. The role oversees the end-to-end order process and plays an active part in troubleshooting...

  • EMEA HR Operations Manager

    1 month ago

    London, Greater London, United Kingdom Paramount Global Full time

    Job SummaryThe EMEA HR Operations Manager will be responsible for leading the HR Operations team in the EMEA region, providing strategic guidance and direction to ensure the delivery of high-quality HR services to employees and stakeholders. The successful candidate will have a proven track record of leading teams and driving business outcomes through...

  • Global Mobility Operations Leader

    1 week ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    About the RoleWe are seeking a highly experienced Global Mobility Operations Leader to join our team at Alchemy Global Talent Solutions. In this role, you will be responsible for overseeing the daily operations of our global relocation services, ensuring seamless delivery to our clients.Key ResponsibilitiesLead a team of global relocation specialists to...

  • Global Cybersecurity Threat Management Lead

    6 days ago

    London, Greater London, United Kingdom Global Payments Full time

    Global Cybersecurity Threat Management LeadWe are a leading payments technology company delivering innovative software and services to customers globally. Our Security Operations organization is looking for a skilled professional to lead the management of global cybersecurity threats and ensure the integrity of our information assets.In this role, you will...

  • Global Operations Director

    2 days ago

    London, Greater London, United Kingdom Responsum Global Ltd Full time

    About the PositionWe are looking for a talented Director (Electrical Bias) to join our team at Responsum Global Ltd.The successful candidate will be responsible for leading the electrical engineering team in delivering high-profile global projects.Key Responsibilities:Develop and implement project management strategies.Lead a team of engineers in delivering...

  • Senior Controls Testing Manager

    6 days ago

    London, Greater London, United Kingdom Citigroup Global Markets Limited Full time

    The successful Global Core Operations Control Testing Team Leader will lead and direct a team of approximately 5-7 controls testing professionals responsible for supporting the end-to-end controls testing process. The role requires excellent management and communication skills, with the ability to negotiate internally at a senior level and guide and...

  • Creative Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom International Arts Manager Full time

    Seeking a skilled Creative Operations Manager to oversee the administrative, logistical, and welfare aspects of artists, production, and season staff within a dynamic arts organization.Responsibilities:Coordinate the management of artists, production, and season staff to ensure a smooth operation.Line manage and support seasonal stage management...

  • Highly Experienced Senior Engineering Director for Global Operations

    6 days ago

    London, Greater London, United Kingdom PlayStation Global Full time

    We are seeking a seasoned Senior Director of Engineering-Technical Operations to lead our team at PlayStation Global. As a key member of our organization, you will be responsible for championing a vision that aligns with and further enables SIE's tremendous growth and engaging entertainment experiences.About the RoleThis highly collaborative leadership role...