Patient Engagement Specialist

1 week ago


London, Greater London, United Kingdom Medopad Full time
Unlock the Potential of Remote Healthcare

As a Patient Coaching Associate at Huma, you will play a vital role in empowering patients to take control of their health. Your mission will be to engage patients during onboarding and support their full utilization of the Huma digital health solution.

Your Responsibilities
  • Proactively interact with patients to ensure they derive the maximum benefits from the Huma platform.
  • Develop a strong partnership with live sites and clinical users to promote patient engagement.
  • Contribute to Huma's ongoing efforts to gather user feedback and drive continuous improvements.
  • Embark on an ambassadorial role, embodying Huma's values and promoting a culture of excellence.

Requirements
  • Minimum three years of customer-facing experience, preferably in a healthcare setting.
  • Transferable skills and relevant experience demonstrating ability to support user engagement with a digital tool.
  • Excellent customer interaction skills, with a focus on improving the patient experience and prompting engagement.
  • Strong people skills, with a passion for helping others and building lasting relationships.
  • Solution-driven mindset, with the ability to identify problems early and suggest effective solutions.
  • Desire and drive to support Huma's mission of creating a world where every person lives their life to the fullest.

What We Offer
  • A dynamic and supportive work environment that fosters growth and innovation.
  • The opportunity to be part of a pioneering team shaping the future of healthcare.

Why You'll Thrive at Huma
  • Your resilience, adaptability, and ability to move fast will be key to your success in this role.
  • As a self-solver, you will be resourceful and collaborative, always seeking solutions that drive excellence.
  • Your strong communication skills will enable you to practice open and clear dialogue, while listening with fairness.
  • As a problem-solver, you will be passionate about creatively finding solutions that address the biggest global challenges in human longevity.
  • As a builder, you will be hands-on, getting things done with a focus on delivering results.
  • As an ambassador, you will be professional, polished, and a product expert, embodying Huma's values at all times.


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