Technical Claims Specialist

2 days ago


Bradford, United Kingdom RRS National Limited Full time
Job Title: Technical Claims Specialist

Resolve Recruitment is working with one of the world's largest vehicle warranty companies to find a Technical Claims Specialist to join their team.

About the Role:

The successful candidate will be responsible for dealing with claims and incoming telephone enquiries received from customers, dealerships, and end-users. They will provide a consistently superior customer service level at all times by meeting or exceeding customer expectations.

Key Responsibilities:
  • Process claims proactively and efficiently within the limits of authority and in line with company policy.
  • Authorise claims and negotiate claims payments for mechanical breakdown, parts, and labour rates.
  • Deliver a consistently superior customer experience, ensuring that customer needs are met, questions are answered, and the customer fully understands decisions.
  • Conform to all company policies in force at all times, including the security of corporate information, electronic mail policy, and computer usage policy.
Requirements:
  • Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering.
  • Previous experience of working in a Motor Vehicle Engineering environment.
  • Able to demonstrate excellent customer service skills.
What We Offer:
  • A great basic salary of £29,850 per annum.
  • Monday to Friday working hours, with optional overtime.
  • A company pension scheme.
  • 4x annual salary life insurance benefit.
  • A hybrid homeworking schedule once training has been completed.
  • Optional benefits to buy cycle to work scheme, holidays to buy scheme, gym flex, and PMI healthcare.


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