Clinical Systems Manager

2 weeks ago

Swadlincote, Derbyshire, United Kingdom Healthnet Homecare Full time
About the Role

We are seeking a highly skilled Clinical Systems Manager to join our team at Healthnet Homecare. As a key member of our Clinical Team, you will play a crucial role in developing, maintaining, and supporting clinical systems to ensure they meet the needs of healthcare providers and patients.

Key Responsibilities
  • System Management: Develop, maintain, and support clinical systems to ensure they meet the needs of healthcare providers and patients.
  • Collaboration and Alignment: Work closely with the digital team, senior management, and clinical leadership to align system development with strategic goals.
  • Implementation and Coordination: Coordinate the implementation of new systems and upgrades, ensuring they are delivered on time and within budget.
  • Relationship Management: Develop and maintain relationships with system suppliers to ensure that all developments are in line with local and national strategies.
  • Incident Resolution: Lead a team of analysts to investigate and resolve clinical system incidents and problems.
  • Training and Support: Provide training and support to employees on the use of clinical systems, ensuring efficient and effective use.
  • Business Implementation: Actively manage the new business implementation process to operational and financial effectiveness and subsequent monitoring and working with all functions across the business to ensure successful delivery of new programs.
  • Client Relationship Management: Manage client relationships effectively, controlling scope and expectations within new and existing programs and ensuring satisfaction with Healthnet services.
  • Data Reporting and Analysis: Support the adaptation of existing data reporting systems and digital platforms to ensure that relevant outcome data that meets clients' Market Access needs are being captured and the associated insight being generated.
  • Insight Generation: Support the maximisation of any generated insight from implemented programs in demonstrating Healthnet capability to potential clients.
  • Outcome Analysis: Analyse outcome data from active and completed programs and aligning the deliverables (KPIs) to the programs' actual outcome with the aid of the Clinical Business Manager and Clinical Operations Manager.
  • Program Management: Supporting the generation of insight from active and implemented programs for use in demonstrating Healthnet capabilities to potential Pharmaceutical clients.
  • Financial Management: Supporting management of the programs' budget and appropriate invoicing for active and completed programs.
Requirements
  • Client-Facing Skills: Proven client-facing and commercial stakeholder management skills, preferably in the pharmaceutical industry space.
  • Product Knowledge: Essential to have a highly developed knowledge, understanding, and experience of product development and commercial adoption in the pharmaceutical market.
  • Homecare Experience: Experience with Homecare desirable but training to be provided.
  • Organisational Skills: Organised, with a bias for taking initiative and maintaining high personal standards including good project planning and management skills.
  • Project Management: Previous experience in a project/program management role, is an advantage. Good time management skills, and the ability to manage multiple work-streams and lines of communication simultaneously.
Qualifications
  • Computer Science Degree: Bachelor's degree in a computer science related field or significant experience in clinical systems management.
  • Project Management Qualification: Project management qualification or equivalent experience.
  • Clinical IT Skills: Proficiency in clinical IT solutions, including system evaluation, design, testing, and configurations.
Personal Skills and Qualities
  • Communication Skills: Well-honed written and verbal (including presentation) communication skills with a flexible approach.
  • Self-Motivation: Self-motivated, dedicated with a committed approach showing interest in understanding the business and industry.
  • Problem-Solving Skills: To be proactive and motivated responding positively to new challenges.
  • Computing Skills: Computing skills, including an excellent knowledge of MS Office (Word, Excel, and PowerPoint in particular).
  • Decision-Making Skills: Good decision-making skills and ability to communicate those decisions and articulate other complex information and data to senior personnel internally and externally.
Key Competencies
  • Planning and Organising: Planning and organizing.
  • Teamwork: Teamwork.
  • Motivation and Commitment: Motivation and commitment.
  • Decision Making: Decision making.
  • Delivering Results: Delivering results.
  • Communication: Communication.
  • Investigation Skills: Investigation skills.
  • Problem Solving: Problem solving.
  • Full Driving License: Full driving license.
What We Offer
  • Competitive Salary: Competitive salary structure.
  • Holiday Entitlement: 25 days holiday + bank holiday.
  • Pension Scheme: Pension Scheme.
  • Ongoing Training: Ongoing training and development.
  • Professional Registration Fees: Professional registration fees paid.
  • Employee Assistant Programme: Employee Assistant Programme including 24/7 hour access to remote GP appointments.
  • Refer a Friend Scheme: Refer a friend scheme.
  • Uniform Provided: Uniform provided.
  • Kit Bags for Homecare Nurses: Kit bags for all Homecare Nurses.
  • Eyecare Vouches: Eyecare Vouches.
  • Perks and Benefits: Perks and benefits via Perkbox.
  • Long Service Awards: Long service awards.

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