Warehouse Operations Manager
2 weeks ago
As a Shift Operations Manager at Great Bear, you will play a crucial role in overseeing the day-to-day management of our warehouse operations. Your primary responsibility will be to ensure the smooth execution of our operational strategies, while maintaining a strong focus on customer satisfaction and business objectives.
Key Responsibilities:- Operational Excellence: Assume responsibility for ensuring that Health & Safety strategies are aligned with the overall site and business guidelines.
- Warehouse Management: Responsible for all warehouse shift operational activities within the site.
- KPI Management: Ensure all KPI's are delivered consistently meet the customer's and business expectations.
- Culture of Continuous Improvement: Develop and lead a culture of continuous improvement with the development of new and innovative ways of working in order to enhance operational performance and people development.
- Team Management: Manage and develop the operating team, identifying key team members for the future, Use PDP and 1 to 1 communication assuring individuals growth while complementing succession plans.
- Recruitment and Training: Lead and contribute to the recruitment and training strategy to ensure that staff are fully trained in the Safety, Quality and the Operational requirements that apply to their roles within direct teams. Maximising the retention opportunity through good induction methodology.
- Compliance and Productivity: Manage compliance and productivity within the guidelines of the GB business.
- Customer Liaison: Liaise with customers as required as a partner and service provider both delivering and managing expectations.
- Site Facilities: Managing and maintaining site facilities and visiting contractors.
- Resource Management: Managing the daily weekly and forecasted resource requirements using the necessary customer information, productivity analysis and business tools in conjunction with the customer and site strategy.
- Compliance Management: Assist as applicable GDP (MHRA) compliance and H&S (HSE) process creation and compliance management supporting internal and external audit requirements.
- Operational Experience: A demonstrable track record in managing high volume, high service driven warehouse operations.
- Strategic Thinking: Ability to think and work both strategically and operationally.
- Leadership Skills: A successful builder and leader of large and diverse teams.
- Communication Skills: Excellent communication skills, ability to converse at all levels.
- Additional Requirements: Previous knowledge and experience or a retail type environment would be an advantage.
- Competitive Salary: We offer a competitive salary and bonus scheme.
- Private Medical Cover: We provide private medical cover for all employees.
- Pension Scheme: We offer a great contribution of 5% employee and 8% employer to our pension scheme.
- Life Assurance: We provide 4 x annual salary life assurance.
- Wellness Program: We offer an Employee Assistance Programme for immediate access to confidential telephone counselling and legal information service.
- Eye Care Vouchers: We provide eye care vouchers for substantial savings on prescription glasses.
- Reward and Recognition: We recognise employees who have gone the extra mile through Employee of the month and year, special recognition and long service awards.
- Everyday Discounts: We offer over 50 retailer discounts for everyday savings through our benefit platform.
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