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IT Support Team Lead

2 months ago

Birmingham, Birmingham, United Kingdom The Gambling Commission Full time

Job Summary:

The Gambling Commission is seeking an experienced IT Support Team Lead to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our IT Support Team, ensuring the delivery of effective ICT services to the organization.

Key Responsibilities:

  • Lead and manage the IT Support Team, providing technical guidance and support to ensure the delivery of high-quality ICT services.
  • Collaborate with the IT Operations Manager to develop and implement IT strategies and policies.
  • Provide technical expertise and support to resolve complex ICT issues and ensure business continuity.
  • Develop and maintain knowledgebase materials and technical learning initiatives to improve IT visibility and education.
  • Work closely with the Digital Infrastructure team to assist with technical advances and imaging and deployment improvements.
  • Identify trends in IT incidents and requests and devise solutions to reduce and prevent reoccurring issues.

Requirements:

  • Proven ability to lead a team of ICT technicians and support functions.
  • Good Microsoft O365, Azure, and Intune administration experience.
  • Ability to work collaboratively within the team and lead by example.
  • Proven ability to work at pace, managing competing deadlines and priorities.
  • Strong technical and business knowledge of processes and service delivery.
  • Ability to communicate processes and procedures verbally and in writing.
  • Drive, self-motivation, and ability to work under own initiative.
  • Experience of developing professional and effective working relationships with customers and key stakeholders.

About Us:

The Gambling Commission is a regulatory body responsible for safeguarding the public against the detrimental impact of gambling. We work with the legal system, public health system, community groups, and the industry to protect the interests of as many people as possible, as effectively as possible.