Service Delivery Manager

18 hours ago

Reading, Reading, United Kingdom Ultima Full time
Job Description

Service Delivery Manager

Role Overview

As a Service Delivery Manager at Ultima, you will play a critical role in ensuring outstanding service delivery to our Managed Services customers. You will work closely with the Customer and Ultima Technical Support teams to drive customer satisfaction and success.

Key Responsibilities

  • Proactively assess customer satisfaction levels and identify areas for improvement.
  • Drive the production of relevant SLA and trending data for meaningful service reporting.
  • Own service assurance and escalate corrective actions where required service levels are not being met.
  • Create, distribute, and present customer service reports.
  • Own customer documentation, including operations handbooks, service contracts, and general customer data updates in Ultima's ITSM solution.
  • Own or input into all assigned customer queries, service actions, escalations, and complaints.
  • Support the customer renewal process and assist with commercial reviews and renewal quotes in close alignment with customer account teams.
  • Participate in service design and modelling initiatives to effectively support service growth in line with Managed Services strategic growth agenda.
  • Support the Service Transition's team with onboarding new customers and or new services for existing customers.
  • Support the Ultima Managed Services presales teams and act as a subject matter expert during customer presentations.
  • Regular travel to customer site(s) where required.
  • Strive to become a Trusted Advisor for customers to encourage repeat business and business development.
  • Support Account Director with identification and progression of further Managed Services business.
  • Highlight inefficiencies in internal communication and interaction between operating groups for more timely and effective service operations.

Requirements

  • Minimum ITIL CSI certification.
  • Experience in delivering fully outsourced Service Desk and Infrastructure Management services.
  • Excellent time management, multitasking, and prioritization skills and experience in working in a fast-paced environment.
  • Excellent communication, customer presentation, and customer relationship building skills.
  • ITIL certification.
  • Technical experience with supporting corporate IT environments, specifically Microsoft and Citrix estates, will be an added bonus.
  • Prior experience in Incident or Problem Management.

  • Service Delivery Hub Manager – Group Manager

    15 hours ago

    Reading, Reading, United Kingdom Networking Women in the Fire Service Full time

    Job Title: Service Delivery Hub Manager – Group ManagerRole Summary:We are seeking a dynamic and adaptable individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of professionals to deliver...

  • Service Delivery Hub Manager – Group Manager

    19 hours ago

    Reading, Reading, United Kingdom Networking Women in the Fire Service Full time

    Job Title: Service Delivery Hub Manager – Group ManagerRole Summary:We are seeking a dynamic and adaptable individual to join our team as a Hub Manager leading one of our Service Delivery Hubs with responsibility for the delivery of frontline services across Prevention, Protection, and Response.Key Responsibilities:Lead a team of professionals to deliver...

  • Service Delivery Manager

    1 day ago

    Reading, Reading, United Kingdom Ultima Full time

    {"h1": "Service Delivery Manager", "p": "At Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers. You will work closely with our Customer and Technical Support teams to identify and address any...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    {"h1": "Service Delivery Manager", "p": "At Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers. You will work closely with our Customer and Technical Support teams to identify and address any...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.Work...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible experience.Key Responsibilities:Lead the delivery of managed services to our customers, ensuring high levels of satisfaction and quality.Work...

  • Service Delivery Manager

    2 weeks ago

    Reading, Reading, United Kingdom Ultima Full time

    Job Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take actions to ensure...

  • Service Delivery Manager

    2 weeks ago

    Reading, Reading, United Kingdom Ultima Full time

    Job Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take actions to ensure...

  • Service Delivery Manager

    7 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Job Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess customer satisfaction levels and identify areas for...

  • Service Delivery Manager

    7 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Job Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess customer satisfaction levels and identify areas for...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Work closely with customers and internal teams to deliver outstanding serviceManage a portfolio of customer accounts...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Work closely with customers and internal teams to deliver outstanding serviceManage a portfolio of customer accounts...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Work closely with customers and internal teams to deliver outstanding serviceManage a portfolio of customer accounts...

  • Service Delivery Manager

    2 days ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're committed to delivering exceptional service to our customers. As a Service Delivery Manager, you'll play a critical role in ensuring our customers receive the best possible service.Key Responsibilities:Work closely with customers and internal teams to deliver outstanding serviceManage a portfolio of customer accounts...

  • Service Delivery Manager

    2 weeks ago

    Reading, Reading, United Kingdom Ultima Full time

    Job DescriptionJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take...

  • Service Delivery Manager

    2 weeks ago

    Reading, Reading, United Kingdom Ultima Full time

    Job DescriptionJob Title: Service Delivery ManagerJob Summary:Ultima is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess gaps in customer satisfaction levels and take...

  • Service Delivery Manager

    3 days ago

    Reading, Reading, United Kingdom Ultima Full time

    {"title": "Service Delivery Manager", "description": "Job SummaryAt Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess customer satisfaction levels and...

  • Service Delivery Manager

    3 days ago

    Reading, Reading, United Kingdom Ultima Full time

    {"title": "Service Delivery Manager", "description": "Job SummaryAt Ultima, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring outstanding service delivery to our Managed Services customers.Key Responsibilities:Proactively assess customer satisfaction levels and...

  • Service Delivery Manager

    1 hour ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Managed Services team, you'll be responsible for ensuring outstanding service delivery to our customers.Key Responsibilities:Proactively assess customer satisfaction levels and identify areas for improvement.Drive the production...

  • Service Delivery Manager

    24 minutes ago

    Reading, Reading, United Kingdom Ultima Full time

    Service Delivery ManagerAt Ultima, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our Managed Services team, you'll be responsible for ensuring outstanding service delivery to our customers.Key Responsibilities:Proactively assess customer satisfaction levels and identify areas for improvement.Drive the production...