Community Services Administrator/Patient Advisor
2 weeks ago
We are seeking a highly motivated and organized Community Services Administrator/Patient Advisor to join our Front of House Team at the Cambourne Integrated Care Admin Hub.
About the RoleThe successful candidate will provide administrative support to the team, answering telephone calls in a timely and efficient manner. They will also use effective telephone techniques to communicate with healthcare professionals, patients, and other agencies.
Key Responsibilities- Provide comprehensive administrative support to the team, including answering telephone calls and responding to emails.
- Use effective telephone techniques to communicate with healthcare professionals, patients, and other agencies.
- Record information in the chosen software in a timely and accurate manner.
- Manage all calls in a controlled and professional manner.
- Deal with difficult callers in a calm and professional manner.
- Provide operational support to colleagues and supervise Band 2 administration staff within the team, as directed by the Line Manager.
- Deal with staff and service user requests that may be part of a cash office function, as and when required, and in accordance with Trust procedures.
- Input and update service user information and service user/team activity on computerized information systems, creating service user notes where necessary and according to policy.
- Maintain filing in both paper and electronic records, ensuring that it is always kept up to date.
- Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
- Undertake training of new staff as directed by the Line Manager and/or other managers.
Education/Qualifications
- Educated to GCE/GCSE standard.
- RSA stage II/NVQ Level 2 in Administration or equivalent.
- Good command of written English.
Experience
- Experience of working in a busy and demanding office/customer-facing environment.
- Experience of planning and organizing own workload and of staff within own span of control.
- Experience of supporting a multi-disciplinary team.
Desirable
- Previous experience of working in an NHS office environment.
- Previous experience of working in a call-handling environment.
Skills & Abilities
- Excellent customer care skills.
- Excellent standard of typing/audio skills using word processor (50wpm).
- Good IT skills (MS Office).
- Ability to work on own initiative.
- Ability to deal with typing letters which may contain distressing information.
- Ability to work as part of a team.
Knowledge & Understanding
- Understanding of confidentiality and the importance of maintaining confidentiality for patients.
Other
- Ability to travel to other Trust sites.
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