Technical Support Professional

9 hours ago


Macclesfield, Cheshire East, United Kingdom Taylor Higson Full time
Technical Support Professional

Taylor Higson is expanding its technical support team and seeks a highly skilled Technical Support Professional.

This individual will provide top-notch technical assistance to clients, addressing electrical, mechanical, and print-related issues remotely and on-site. They will collaborate with the service team to ensure seamless planning and scheduling of machinery installs, commissioning, and repairs.

Key Responsibilities

  • Delivering expert technical support to clients via phone and online, troubleshooting complex issues efficiently
  • Collaborating with the service team to schedule and execute machinery installs, commissioning, and on-site repairs
  • Ordering and procuring necessary parts, arranging their timely delivery
  • Maintaining accurate records of all processes using our client management systems
  • Occasional travel to client sites for technical support

Your Background

  • Demonstrated expertise in troubleshooting electrical, mechanical, and print-related issues
  • Ability to read and interpret electrical schematics, pneumatic diagrams, and mechanical drawings
  • Familiarity with Microsoft Office, Outlook, Excel, and CRM systems
  • Excellent client management and customer service skills
  • Attention to detail is essential
  • Valid UK driving license and occasional willingness to travel to client sites

What We Offer

A competitive salary up to £41,000, comprehensive benefits package including pension, holiday allowance, on-site parking, and more.



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