Senior Operations Technical Director

5 days ago


London, Greater London, United Kingdom Costa Coffee Full time

Costa Coffee is a leading global coffee brand with a strong commitment to innovation and quality. As a Senior Technical Operations Manager, you will play a key role in ensuring the delivery of technical governance and compliance across all platforms in the EMENA region.

The ideal candidate will have over 5 years of experience in technical or quality and food safety management, with a strong understanding of significant cost impact of decisions regarding non-compliant products. They will also possess strong influencing, verbal, written, communication and analytical skills, as well as a track record of implementing governance programs for supplier approval, manufacturing process technology, and quality and food safety in manufacturing, distribution, and stores.

The salary for this position is estimated to be around £65,000 - £75,000 per annum, depending on experience. In addition to a competitive salary, Costa Coffee offers a range of benefits, including own a piece of Costa's success by becoming a share owner in Coca-Cola, a smart pension that saves you money on tax and national insurance, and private medical cover.

Key Responsibilities:

  • Drives Technical performance via metrics and targets, reporting and governance reviews with Regional Executive team.
  • Responsible for identification of Technical risk and ensuring effective management to either, eliminate, mitigate or escalate to the Regional Executive team and the Global Technical Director where appropriate.
  • Creates Regional/local country procedures in line with global technical governance and defines ways of working to ensure Technical compliance in the Region.

Requirements:

  • Over 5 years Technical or Quality & Food Safety Management experience in a retail or manufacturing environment.
  • Commercially aware understanding of significant cost impact of decisions regarding non-compliant products.
  • Strong influencing, verbal, written, communication and analytical skills.


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