Senior IT Project Manager

4 weeks ago


West Midlands Combined Authority, United Kingdom Marsh McLennan Agency Full time
Role Overview

Award-winning, inclusive company culture drives purposeful work and meaningful impact every day. Our team of 11,000 industry professionals delivers exceptional business insurance solutions to organizations and individuals across North America.

Job Description

As a Technical Platform Manager (TPM) on the Platform Services team, you will oversee technical challenges, including monitoring system availability, managing incident responses, change management processes, system upgrades, and facilitating team communication. The TPM supports a range of functions, including the Insurance Agency Management application suite, compliance, and major incident management.

Key Responsibilities:
  • Monitor system uptime and performance metrics
  • Manage incident responses, including establishing protocols for investigating unusual activity and tracking incidents to identify trends
  • Oversee change management processes and plan system upgrades
  • Facilitate team communication and manage multiple priorities
Requirements:

A minimum of 10 years of IT experience, including at least 5 years in a management role focused on the Vertafore suite of products. Proven project management skills, analytical skills, incident management experience, and adaptability are essential.

About Us

We offer a competitive total rewards package, including health and welfare benefits, tuition assistance, 401K savings, and wellbeing programs. We embrace a culture that celebrates diversity and promotes ethics, talent, and ambition.



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